topic Re: Auto start of next episode in Sky Q

Auto start of next episode

micum — Thu, 08 Feb 2024 12:05:42 GMT

I'm watching True Detective on Sky Atlantic HD.

Around 10 minutes from the end of an episode the window pops up showing the next episode.
This pop up is obviously appearing too soon. I've asked other people and they have the same issue and suggest it only happens on longer episodes. Anyone else have this problem? Thanks.

Re: Auto start of next episode

Pambro — Sat, 11 May 2024 20:47:31 GMT

I am having the exactly same issue whilst watching The Sopranos. It's really annoying.

Re: Auto start of next episode

Laing1 — Sat, 11 May 2024 20:57:41 GMT

@Pambro @micum you can go into settings > setup > preferences and turn off auto play next episode which will stop this happening or if its wanting to download the next episode turn off download next episode

Re: Auto start of next episode

Pambro — Sat, 11 May 2024 21:28:34 GMT

Thanks, but I don't want to turn it off, I want it sync again.

Re: Auto start of next episode

Laing1 — Sat, 11 May 2024 21:42:22 GMT

@Pambro wrote:

Thanks, but I don't want to turn it off, I want it sync again.

@Pambro I get that but if it's not working properly on longer episodes then it's a work around the other thing you can do is report it to viewer relations although if its software related ie down to the boxes doubt they can do anything if its down to metadata then possibly something they can pass on their e-mail address is viewerR@sky.uk

Re: Auto start of next episode

micum — Sun, 12 May 2024 06:27:15 GMT

Hi thanks for your reply. Turning off auto start doesnt fix the issue though. I dont want a workaround.
I emailed sky with the details. They said it was likely to be how the sky team had loaded the episodes into the system. It seems to be working ok now.

Re: Auto start of next episode

lettice — Sun, 12 May 2024 06:30:20 GMT

Sometimes the times have been set wrong.

Have in the past when I had Sky Q, emailed the VR team to alert them and they were then corrected.

Send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

Re: Auto start of next episode

micum — Sun, 12 May 2024 07:15:50 GMT

Thank you for your reply. This is the help I'm looking for to get things moving.

I've emailed VR. Thanks.

Re: Auto start of next episode

SMSkeeter — Sun, 23 Jun 2024 19:05:54 GMT

I have the same issue with Brassic. Which email address for sky did you contact please to fix issue.

Thanks

Re: Auto start of next episode

Laing1 — Sun, 23 Jun 2024 19:43:26 GMT

@SMSkeeter wrote:

Hi

I have the same issue with Brassic. Which email address for sky did you contact please to fix issue.

Thanks

@SMSkeeter try viewerR@sky.uk

Re: Auto start of next episode

SMSkeeter — Sun, 23 Jun 2024 19:45:42 GMT

Will do.

Thanks Laing1.

Re: Auto start of next episode

mjstokes85 — Fri, 04 Oct 2024 22:09:07 GMT

Same issue with The Walking Dead. Just got SKY Q installed and wasn't sure how next episodes work as had SKY HD for the past 15 years. Get a pop up about 15 minutes before the end of the episode and I have to clear it and it never auto plays the next one.

Re: Auto start of next episode

Happymonkey — Sun, 13 Oct 2024 21:38:46 GMT

This started happening to me in last month or so.. actually when I started rewatching Sopranos!

It's really annoying as with 10/15 minutes left it'll appear!

Do we have a fix yet?

Re: Auto start of next episode

micum — Thu, 24 Oct 2024 15:39:30 GMT

Hi there.
I didn't get a reply to say it had been fixed. I'll check by playing an episode over the next few days and I'll let you know.

Re: Auto start of next episode

Happymonkey — Thu, 24 Oct 2024 15:52:21 GMT

It's still happening! Really annoying 😡

Re: Auto start of next episode

SMSkeeter — Thu, 24 Oct 2024 16:36:28 GMT

The problem I had was not resolved.

Sky did comeback to me quickly with below but still have same issue.

This process can be done by following these steps:

From the Home Screen > Recordings > Manage > find Brassic from the list > Delete All > Deleted > Find Brassic again > Delete Forever

Re: Auto start of next episode

micum — Thu, 24 Oct 2024 16:43:37 GMT

I don't see how deleting programmes resolves auto start problems unless you then need to start again from episode one.

Re: Auto start of next episode

SMSkeeter — Thu, 24 Oct 2024 16:46:44 GMT

You start from where you left off no need to watch all episodes again.

But as mentioned I still had same issue. 💃🏽