Mini box freezing / buffering

Jo126 — Sat, 11 May 2024 07:19:36 GMT

Had SkyQ for several years. New problem started few weeks ago. When watching on mini box after about 30 mins (whether live, recording or app) starts freezing / buffering. Have been pausing / rewinding to finish watching, when last did this on live TV went into continuous rewind. Have reset to factory settings and swapped with another mini box but still getting same problem

Re: Mini box freezing / buffering

oldfella — Sat, 11 May 2024 08:02:28 GMT

@Jo126 wrote:

Had SkyQ for several years. New problem started few weeks ago. When watching on mini box after about 30 mins (whether live, recording or app) starts freezing / buffering. Have been pausing / rewinding to finish watching, when last did this on live TV went into continuous rewind. Have reset to factory settings and swapped with another mini box but still getting same problem

Hi @Jo126

Looks like a connectivity issue with the min location.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Mini box freezing / buffering

Jo126 — Mon, 13 May 2024 07:06:00 GMT

Thanks for suggestions but didn't solve problem. Don't think a booster between Qbox and mini box will make any difference, has been same for several years without problem.

topic Mini box freezing / buffering in Sky Q

Mini box freezing / buffering

Re: Mini box freezing / buffering

Re: Mini box freezing / buffering