topic Re: I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed. in Sky Q

I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed.

Avvpippo — Fri, 10 May 2024 18:47:48 GMT

this is the message I get when I try to upgrade. But I've been waiting for three weeks now...

Re: I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed.

oldfella — Fri, 10 May 2024 18:52:10 GMT

@Avvpippo wrote:

this is the message I get when I try to upgrade. But I've been waiting for three weeks now...

Hi @Avvpippo

Afraid your photo is too small to read.

What exactly are you trying to watch when you get the upgrade message?

Re: I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed.

GD1 — Fri, 10 May 2024 18:56:41 GMT

@Avvpippo MySky_1802 error means there is an issue with content showing available when it isn't.

As per @oldfella what are you trying to watch?

Re: I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed.

Avvpippo — Fri, 10 May 2024 19:31:24 GMT

Anything other than BBC 1 2 ITV and Cs4and 5

Re: I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed.

Avvpippo — Fri, 10 May 2024 19:32:19 GMT

I can get access to Apps, but the while sky package is blocked

Re: I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed.

GD1 — Fri, 10 May 2024 19:35:47 GMT

@Avvpippo You can either give Sky a call tonight, or we can escalate your post to the Community Messaging Team who will pick it up tomorrow.

Re: I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed.

Avvpippo — Fri, 10 May 2024 19:38:20 GMT

Tomorrow fine. Already tried calling them but the chap on the other end told me account not in my name and wrong password. As you will appreciate, I couldn't be talking to you if that was right!

Re: I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed.

GD1 — Fri, 10 May 2024 19:39:26 GMT

@Avvpippo To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: I have the ful Sky package. Machine says I need to up grade. Then it says already subscribed.

Addie15 — Sat, 11 May 2024 07:05:19 GMT

Hi there! Thank you for escalating this. We have sent an invite @Avvpippo.