topic Re: SkyGo App not working in Sky Q

Re: SkyGo App not working

frabi — Fri, 10 May 2024 17:05:36 GMT

My Sky app or my mini box isn't receiving. Live TV on sky app says cannot connect and mini box saying same on all tv channels but will open recordings

Re: SkyGo App not working

frabi — Fri, 10 May 2024 17:13:53 GMT

I forgot, even on Sky Q box I cannot reverse the programme if I've missed someth8ng and it has only happened today . Isnth8s Sky trying to get us over to Sky Glass because after over 25 years I won't. Heard too many reports on not good and you cannot record and look at it very much later.

Re: SkyGo App not working

oldfella — Fri, 10 May 2024 18:39:26 GMT

@frabi wrote:

My Sky app or my mini box isn't receiving. Live TV on sky app says cannot connect and mini box saying same on all tv channels but will open recordings

Hi @frabi

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: SkyGo App not working

frabi — Sat, 11 May 2024 23:22:29 GMT

Thank you. I had done all that. Seems it was my Sky card that needed recalibrating which was done by phoning Sky and I had a lively lady in Bulgaria help me restore it all. Everything works now. Thank you again and thank you Sky.