topic Re: Issues with ITV in Sky Q

Issues with ITV

me+in+gloucester — Fri, 15 Mar 2024 21:25:36 GMT

Suddenly having issues with watching ITV channels. Initially said no satellite signal being received on all channels. Down powered and turned back on. Now all itv channels pixelating. All other channels fine. Signal strength and quality fine. Any ideas guys?

Re: Issues with ITV

Daniel0210 — Sat, 16 Mar 2024 05:05:57 GMT

@me+in+gloucester

It does sound like your dish might be slightly out of alignment. Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

It’s not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: Issues with ITV

me+in+gloucester — Sun, 17 Mar 2024 06:42:16 GMT

I'm not sure it is as the signal strength and quality is decent. It's the same levels when ITV goes all pixelated. It often corrects itself and when it does it's ok for days. Very strange.

Re: Issues with ITV

nigea99 — Sun, 17 Mar 2024 07:54:22 GMT

@me+in+gloucester wrote:

I'm not sure it is as the signal strength and quality is decent. It's the same levels when ITV goes all pixelated. It often corrects itself and when it does it's ok for days. Very strange.

hi @me+in+gloucester

The signal quality info on SKY Q is slightly misleading - It does not show the strength & quality of the channel you are watching but a fixed transponder set in an engineer's menu

Re: Issues with ITV

Psych67 — Wed, 08 May 2024 18:58:07 GMT

I'm having serious signal problems when I watch ITV using my sky + box. Pixelated picture-Spoke to Sky today I'm not eligible for a SkyQ box because I live in a block of flats. This problem has got to be resolved between ITV and Sky; it's the most ridiculous thing I've ever heard of.

Re: Issues with ITV

nigea99 — Wed, 08 May 2024 19:03:50 GMT

@Psych67 wrote:

I'm having serious signal problems when I watch ITV using my sky + box. Pixelated picture-Spoke to Sky today I'm not eligible for a SkyQ box because I live in a block of flats. This problem has got to be resolved between ITV and Sky; it's the most ridiculous thing I've ever heard of.

hi @Psych67

This is more likely a problem with your Communal distribution system and needs to be addressed by whoever looks after your system

Also many Communal systems can be upgraded to work with SKY Q but again it is down to the Communal system being able to be adapted

Re: Issues with ITV

Psych67 — Wed, 08 May 2024 19:09:59 GMT

@nigea99 Thank you, but I was told by Sky that the Sky + box is no longer compatible with ITV channels and that other people have also reported the same issue. The best solution they said is to get a Sky Q box but as I'm not eligible they suggested I get a Sky Streaming Puck. Have never heard of this before and am inclined to change provider. I find this all too tedious.

Re: Issues with ITV

nigea99 — Wed, 08 May 2024 19:17:54 GMT

@Psych67 wrote:

@nigea99 Thank you, but I was told by Sky that the Sky + box is no longer compatible with ITV channels and that other people have also reported the same issue. The best solution they said is to get a Sky Q box but as I'm not eligible they suggested I get a Sky Streaming Puck. Have never heard of this before and am inclined to change provider. I find this all too tedious.

hi @Psych67

If you only have SKY + (SD only) box rather than a SKY HD box then you will are likely to have lost BBC & ITV channels and will soon loose more channels as the old SD only boxes cannot decode HD channels and the SKY SD chanels that are changing transmission modes in the near future

If you have a SKY HD box then these changes should not affect you and you have been mis-informed

SKY Stream works via the internet and you need a good stable connection for that (which you may have)

Re: Issues with ITV

Psych67 — Wed, 08 May 2024 19:18:32 GMT

@nigea99 Thank you for this-I have a Sky + HD box...apologies if I lead you to think otherwise.

What do you mean by: "if you have a SKY HD box then these changes should not affect you and you have been mis-informed"?

Re: Issues with ITV

Psych67 — Wed, 08 May 2024 19:19:38 GMT

@nigea99 Just to add: I do have a good stable wifi connection, so would you suggest I go down the streaming puck route? I've never heard of this before.

Re: Issues with ITV

Psych67 — Wed, 08 May 2024 19:21:16 GMT

@nigea99 Thank you for your help with this-I need to go to sleep-very early wake-up call tomorrow, but will check messages tomorrow.

Many thanks!

Re: Issues with ITV

nigea99 — Wed, 08 May 2024 19:23:13 GMT

@Psych67 wrote:

@nigea99 Thank you for this-I have a Sky + HD box...apologies if I lead you to think otherwise.

What do you mean by: "if you have a SKY HD box then these changes should not affect you and you have been mis-informed"?

Simply the response you mention from SKY

".... but I was told by Sky that the Sky + box is no longer compatible with ITV channels and that other people have also reported the same issue......"

is not applicable to you with a SKY +HD box - SKY HD boxes are quite capable of working with the ITV channels (hence my initial reply about your communal system)

Re: Issues with ITV

nigea99 — Wed, 08 May 2024 19:27:20 GMT

@Psych67 wrote:

@nigea99 Just to add: I do have a good stable wifi connection, so would you suggest I go down the streaming puck route? I've never heard of this before.

SKY Stream is quite a different product - many people like it but other people that have been used to Satellite boxes (SKY HD & SKY Q) are not so keen

I can't really advise other than suggest if you think you might switch that you do some research

BTW SKY Q also has quite a different user Interface to SKY HD that many don't like (there are other diffferences but if you can;t get it I won't link to my notes on that)

Re: Issues with ITV

Psych67 — Thu, 09 May 2024 04:40:32 GMT

@nigea99 Thank you for both replies yesterday! Much appreciated. I'll wait to see if somebody from Sky replies to my post and take things from there. Thank you again for your input-it is much appreciated. 🙏

Re: Issues with ITV

oj01 — Thu, 09 May 2024 05:42:35 GMT

@Psych67 wrote:
@nigea99 Thank you for both replies yesterday! Much appreciated. I'll wait to see if somebody from Sky replies to my post and take things from there. Thank you again for your input-it is much appreciated. 🙏

Sky won't respond to your post on here. There is no issue receiving ITV channels on a Sky+HD box.

Re: Issues with ITV

Psych67 — Thu, 09 May 2024 09:54:59 GMT

@oj01 Thank you for this but those were the very words of the Sky Customer Support person I spoke to yesterday. On top of that they said they will *not* be sending an engineer out given my Sky +HD box is not compatible with ITV anymore. It makes no sense to me but I am furious.

Re: Issues with ITV

nigea99 — Thu, 09 May 2024 10:32:46 GMT

@Psych67 wrote:

@oj01 Thank you for this but those were the very words of the Sky Customer Support person I spoke to yesterday. On top of that they said they will *not* be sending an engineer out given my Sky +HD box is not compatible with ITV anymore. It makes no sense to me but I am furious.

Hi @Psych67

Unfortunately, SKY have actually stopped supporting SKY HD boxes so wouldn't send an engineer - for box issues themselves you would need to look at second hand SKY HD boxes or to upgrade to Q / switch to Stream

As I say, there is not an issue with SKY HD boxes receiving ITV channels so the problem will be in your Communal distribution system & needs to be looked at by whoever maintains it

Re: Issues with ITV

Mark39 — Thu, 09 May 2024 10:46:27 GMT

@nigea99 wrote:

As I say, there is not an issue with SKY HD boxes receiving ITV channels so the problem will be in your Communal distribution system & needs to be looked at by whoever maintains it

Just to endorse @nigea99's reply. Sky+HD boxes are still capable of receiving the ITV channels, regardless of what Sky may have told you (presumably to encourage you to switch to one of the other TV platforms)

Re: Issues with ITV

Psych67 — Thu, 09 May 2024 11:53:40 GMT

@nigea99 Thank you for this, but I have just spoken to 4 different people (teams) at Sky, including the retentions team, billing team, some other team and the technical team and they are *all* saying that ITV is no longer compatible with the Sky + HD box.

I've come away from this whole stupid saga with £10.00 off my bills-they've locked me into an 18 month contract for the privilege! given I am having problems with ITV. I am *not* eligible for a Sky Q box, and I don't want Sky Streaming Puck. I have a 31 day cooling off period and really need to think of next steps.

Re: Issues with ITV

nigea99 — Thu, 09 May 2024 12:00:05 GMT

@Psych67 wrote:

@nigea99 Thank you for this, but I have just spoken to 4 different people (teams) at Sky, including the retentions team, billing team, some other team and the technical team and they are *all* saying that ITV is no longer compatible with the Sky + HD box.

I've come away from this whole stupid saga with £10.00 off my bills-they've locked me into an 18 month contract for the privilege! given I am having problems with ITV. I am *not* eligible for a Sky Q box, and I don't want Sky Streaming Puck. I have a 31 day cooling off period and really need to think of next steps.

Some Staff training needed methinks - ITV will work on SKY HD boxes