topic Mini Box issue in Sky Q

Mini Box issue

Sbos — Fri, 10 May 2024 08:27:33 GMT

I have a problem with my mini box.

It lost connection and when I try to reconnect it gets to "press the home button when the screen goes blank. After pressing the home button nothing happens and just left with the blank screen.

Have tried unplugging and waiting 30mins and end up with the same result.

Re: Mini Box issue

Addie15 — Sat, 11 May 2024 07:15:18 GMT

Hi there, @Sbos. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini Box issue

Mr+Flibbles+86 — Mon, 13 May 2024 09:35:23 GMT

We are still looking to help you @Sbos . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks