topic Re: Additional Mini Box asking check your subscription and cannot watch TV in Sky Q

Additional Mini Box asking check your subscription and cannot watch TV

Darren0805 — Thu, 09 May 2024 19:29:18 GMT

Had a 3rd Mini box delivered. We previously had 2. Setup and connected to Main Q box but saying check your subscription entitles you to view this channel on this box. Any ideas anyone? @Sky

Re: Additional Mini Box asking check your subscription and cannot watch TV

oldfella — Thu, 09 May 2024 19:41:50 GMT

@Darren0805 wrote:

Had a 3rd Mini box delivered. We previously had 2. Setup and connected to Main Q box but saying check your subscription entitles you to view this channel on this box. Any ideas anyone? @Sky

Hi @Darren0805

Have you tried rebooting the main Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

When the main box is completely back up and running reboot the mini as above.

Re: Additional Mini Box asking check your subscription and cannot watch TV

Darren0805 — Thu, 09 May 2024 19:47:06 GMT

Yes have done that to the main box. The other mini boxes come on and connect. The additional one connects perfectly but then just gives me the message of check my subscription.

Re: Additional Mini Box asking check your subscription and cannot watch TV

Isaacbuc — Thu, 09 May 2024 19:53:59 GMT

I don't have a solution, but I am having the exact same issue, and have tried all of Sky's recommendations on the help section.

Re: Additional Mini Box asking check your subscription and cannot watch TV

Kelsingra — Fri, 10 May 2024 13:01:34 GMT

Hey @Darren0805

Thanks for using the Sky Community.😊

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

You can read get more information about how does it work here:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Additional Mini Box asking check your subscription and cannot watch TV

Lisa-P1987 — Fri, 10 May 2024 13:02:32 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Additional Mini Box asking check your subscription and cannot watch TV

Mr+Flibbles+86 — Mon, 13 May 2024 09:35:01 GMT

We are still looking to help you @Darren0805 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks