topic Unable to watch in UHD in Sky Q

Unable to watch in UHD

Jasper2344 — Thu, 09 May 2024 14:37:40 GMT

Hi all, I am after some information regarding UHD. I have my Sky Q box set to UHD however when i download something in UHD then go to watch it i get a banner saying unable to watch please connect a supported device. My TV is a 2023 LG C3 so its definitely compatible. Any suggestions on whats wrong? many thanks in advance.

Re: Unable to watch in UHD

nigea99 — Thu, 09 May 2024 14:53:26 GMT

@Jasper2344 wrote:

Hi all, I am after some information regarding UHD. I have my Sky Q box set to UHD however when i download something in UHD then go to watch it i get a banner saying unable to watch please connect a supported device. My TV is a 2023 LG C3 so its definitely compatible. Any suggestions on whats wrong? many thanks in advance.

HI @Jasper2344

I am guessing the download is in UHD/HDR

For this your TV must be set to allow 2160p 10 bit and possibly some other settings.

Check the settings on your TV for the HDMI you are using and ensure anything such as Deep Color/True Color/Enhanced or similar is set (sorry I don't recall off the top of my head the LG Setting)

Once set make sure your SKY box is set to 2160p 10 bit
Home - Settings - Setup - Audio Visual -Picture Resolution

Re: Unable to watch in UHD

Laing1 — Thu, 09 May 2024 15:55:50 GMT

@nigea99 wrote:

@Jasper2344 wrote:

Hi all, I am after some information regarding UHD. I have my Sky Q box set to UHD however when i download something in UHD then go to watch it i get a banner saying unable to watch please connect a supported device. My TV is a 2023 LG C3 so its definitely compatible. Any suggestions on whats wrong? many thanks in advance.

HI @Jasper2344

I am guessing the download is in UHD/HDR

For this your TV must be set to allow 2160p 10 bit and possibly some other settings.

Check the settings on your TV for the HDMI you are using and ensure anything such as Deep Color/True Color/Enhanced or similar is set (sorry I don't recall off the top of my head the LG Setting)

Once set make sure your SKY box is set to 2160p 10 bit
Home - Settings - Setup - Audio Visual -Picture Resolution

@nigea99 @Jasper2344 it deep color for LG TV's 😀

Re: Unable to watch in UHD

Jasper2344 — Wed, 15 May 2024 15:52:41 GMT

I managed to get it sorted. I had moved around some of my HDMI leads and the TV had designated to the piece of equipment (PS5) once i deleated the device settings and restarted my sky box everything was good.