topic Re: Tv not working in Sky Q

Tv not working

Gra9 — Wed, 08 May 2024 17:59:11 GMT

Hi my sky tv hasn't worked since Friday?

Re: Tv not working

oldfella — Wed, 08 May 2024 18:01:15 GMT

@Gra9 wrote:

Hi my sky tv hasn't worked since Friday?

Assume you have tried rebooting your Q box @Gra9

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this exactly what happens after the reboot?

Re: Tv not working

Daniel0210 — Wed, 08 May 2024 18:01:37 GMT

@Gra9

We need a lot more information to provide advice. Any error messages? What have you tried?

Re: Tv not working

Gra9 — Wed, 08 May 2024 18:05:40 GMT

Once the reboot is done all it says is no satellite signal?

Re: Tv not working

Daniel0210 — Wed, 08 May 2024 18:06:28 GMT

@Gra9
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: Tv not working

Gra9 — Wed, 08 May 2024 18:11:31 GMT

Obviously I've done all of the above it's been five days now?

Re: Tv not working

Gra9 — Wed, 08 May 2024 18:15:49 GMT

My internet has been fine?

Re: Tv not working

oldfella — Wed, 08 May 2024 18:16:05 GMT

@Gra9 wrote:

Obviously I've done all of the above it's been five days now?

Hi @Gra9

If you have been through the link @Daniel0210 posted

I assume you have booked an Engineer visit from Sky

Re: Tv not working

Gra9 — Wed, 08 May 2024 18:18:42 GMT

No not yet

Re: Tv not working

oldfella — Wed, 08 May 2024 18:21:07 GMT

@Gra9 wrote:

No not yet

If it's already been 5 days @Gra9

Why not???