topic Re: Engineer call out in Sky Q

Engineer call out

skymaisie555 — Wed, 08 May 2024 12:30:49 GMT

Hello, can anyone tell me if my sky q box or hub is not working and i need to call engineer out in some areas of sky info it confusingly states:

Engineer call out is free.

Engineer call out costs £65

You need to have sky device protect.

Just totally confused can anyone help. I am a Sky Q customer

Re: Engineer call out

Daniel0210 — Wed, 08 May 2024 12:37:20 GMT

@skymaisie555

Sky Q customers … there is no charge for normal engineer visits but there is a charge for some things such as moving a dish due to building work / scaffolding etc which is around £65.

Re: Engineer call out

TimmyBGood — Wed, 08 May 2024 12:40:29 GMT

@skymaisie555

Sky Protect Device Insurance is now required to get installer attendance for Sky+ / Sky+ HD

Strictly speaking it's also necessary for dish and cabling issues with Sky Q, but in practice Sky installers fix those for all Q subscribers where the dish is reachable.

Re: Engineer call out

Llanwecha67 — Fri, 21 Jun 2024 12:30:43 GMT

I am happy to pay but want an engineer to come to my home to sort out a problem

Re: Engineer call out

Daniel0210 — Fri, 21 Jun 2024 12:32:33 GMT

@Llanwecha67
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here. Perhaps if you tell us the problem you think requires an engineer visit?

Re: Engineer call out

Mountross18 — Mon, 04 Nov 2024 16:44:28 GMT

I am trying to get engeneer fir call out . I have tried everything several time . Got new internet Imagine but mini sky box is not picking up signal. . I ,ve all tests , over and ovdr.

Re: Engineer call out

Tonypayne — Thu, 28 Nov 2024 18:06:25 GMT

Need to call sky engineer out

Re: Engineer call out

daveNOS — Thu, 28 Nov 2024 19:27:53 GMT

@Tonypayne wrote:
Need to call sky engineer out

@Tonypayne Call Sky then, no-one here can arrange that for you.

Re: Engineer call out

Anonymous — Fri, 27 Dec 2024 11:50:19 GMT

I've same issue, rang sky they said sorry but we can't help you with that ,you will need to get your own engineer.

Re: Engineer call out

PandJ2020 — Fri, 27 Dec 2024 11:59:09 GMT

@Anonymous wrote:
I've same issue, rang sky they said sorry but we can't help you with that ,you will need to get your own engineer.

What's the issue?

Re: Engineer call out

Anonymous — Fri, 27 Dec 2024 12:14:51 GMT

You misunderstood, I'm not saying anything about you opinion, I'm just saying sky won't help you .if you require an engineer they are saying get your own one .the issue is looking for an engineer to call out . And I'm just saying what I've been told by a sky employee. Ud think they would help their customers.

Re: Engineer call out

Daniel0210 — Fri, 27 Dec 2024 12:47:43 GMT

@Anonymous

Do you have Sky Q, which is the board you've posted on? The scenario you've mentioned applies to customers of Sky+ / Sky+HD which is no longer supported by Sky.

Re: Engineer call out

Anonymous — Fri, 27 Dec 2024 13:28:14 GMT

Actually from my text message to a sky agent this came up on sms and I followed the link. I don't have sky Q . Just fibre broadband . This is sky forum so anything related to sky is allowed .you seem to have a bad attitude towards this forum so I shall bid you farewell.

Re: Engineer call out

Daniel0210 — Fri, 27 Dec 2024 13:33:47 GMT

@Anonymous wrote:

you seem to have a bad attitude towards this forum so I shall bid you farewell.

@Anonymous

Not sure where you get that idea from. We are customers here trying to help other customers and no replies to you have been in anyway inappropriate or unkind.

Re: Engineer call out

Mark39 — Fri, 27 Dec 2024 13:38:02 GMT

@Anonymous wrote:

Actually from my text message to a sky agent this came up on sms and I followed the link. I don't have sky Q . Just fibre broadband . This is sky forum so anything related to sky is allowed .you seem to have a bad attitude towards this forum so I shall bid you farewell.

Actually you've posted in the Sky Q forum intended for anything to do with Sky Q. Feel free to post details of the issue you're having with your broadband here, and someone may be able to help or advise you: https://helpforum.sky.com/t5/Broadband/bd-p/sky_broadband