topic Re: Hard disc faulty in Sky Q

Hard disc faulty

RW09 — Mon, 06 May 2024 06:28:22 GMT

Hard disc faulty, have had to complete two hard resets in past 5 days replace with new Sky Q box

Re: Hard disc faulty

RW09 — Mon, 06 May 2024 06:32:17 GMT

Two hard disc resets in past 5 days. Will Sky repalce this sky Q box with new FOC?

Re: Hard disc faulty

lettice — Mon, 06 May 2024 06:48:28 GMT

@RW09 wrote:
Hard disc faulty, have had to complete two hard resets in past 5 days replace with new Sky Q box

If you have tried all mentioned in the Sky article below for recording and hard drive issues, you can order a replacement Sky Q box online from the link in the help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-problem-with-recordings/articles/fix-recording-problems-on-sky-q-other-recordings-problems

Make sure when you handover your faulty Sky Q box to the courier with the replacement that you remove your Sky viewing card from your faulty box.

You will need this to place in your replacement box.

Re: Hard disc faulty

RW09 — Mon, 06 May 2024 07:07:15 GMT

@lettice , thanks. I followed the link and clicked on order new sky Q box but I don't see it entered on track my orders. I assume it takes some time to be added?

Re: Hard disc faulty

RW09 — Tue, 07 May 2024 16:05:32 GMT

Called Sky, Sky Q box requires to be replaced due to failing hard disc issue.