topic Re: Sky Documentaries landscape logo issue in Sky Q

Sky Documentaries landscape logo issue

stereohaven — Mon, 06 May 2024 09:53:27 GMT

Hopefully someone from Sky can pick this up, but landscape tiles on Sky Q for any Sky Documentaries content has a green background.

Or can another Q user check to see if it is just me?

It looks like someone has uploaded a jpg instead of png file 😁

Dodgy logo?

Re: Sky Documentaries landscape logo issue

PandJ2020 — Mon, 06 May 2024 10:02:34 GMT

No issues with mine.

Graphic glitches are often fixed with a box reboot...

Re: Sky Documentaries landscape logo issue

stereohaven — Mon, 06 May 2024 10:18:21 GMT

First thing I tried before posting, no change.

Re: Sky Documentaries landscape logo issue

Chloe-W22 — Tue, 07 May 2024 10:17:04 GMT

Hi @stereohaven, seems alright here but how are you navigating to this page?

Re: Sky Documentaries landscape logo issue

stereohaven — Tue, 07 May 2024 11:26:14 GMT

Hi @Chloe-W22

It happens wherever there is a landscape Sky Documentaries logo, including the hero image. It doesn't affect anything in portrait.

Couple of examples, you have released a "Best of Sky" promo tile, if I navigate to it on the home screen then this is what I see whenever I look at Sky Documentaries content:

Best of Sky

Note it also affects the hero image.

If I go Home > Catch up TV > Sky channels I get the same:

And even if the portrait tile is OK, the hero image is still affected, no matter where in the menu I access it from:

Hero image logo

Must be a box issue if no one else is seeing it? It is the same problem on our Sky Q mini box as well.

I have completed 2 full power cycles but nothing has changed, no other issues with the box and it is fully up to date as far as I can tell.

This isn't detrimental to our viewing, just weird! 🤣

Re: Sky Documentaries landscape logo issue

PandJ2020 — Tue, 07 May 2024 12:36:41 GMT

@stereohaven wrote:
Must be a box issue if no one else is seeing it? It is the same problem on our Sky Q mini box as well.

As per your OP the issue seems to be with the specific overlay itself - whilst probably not a 'PNG/JPG crossover', it would seem the transparent colour is 'corrupt'. (Possibly a random issue when it was downloaded)

My guess would be these are cached once downloaded and the problem is unlikely to go away on its own.

As it doesn't affect viewing I doubt there's a lot that can be done.

Re: Sky Documentaries landscape logo issue

Chloe-W22 — Tue, 07 May 2024 12:55:38 GMT

Thanks @stereohaven, I can't replicate it in the office but will send it on. Is your software running release 26?

Re: Sky Documentaries landscape logo issue

stereohaven — Tue, 07 May 2024 13:28:21 GMT

@Chloe-W22 wrote:
Thanks @stereohaven, I can't replicate it in the office but will send it on. Is your software running release 26?

Yes it is.

Thanks for taking a look anyway 👍🏻

Re: Sky Documentaries landscape logo issue

stereohaven — Wed, 08 May 2024 12:16:50 GMT

Well, this seems to have been resolved.

I have gone through all the same screens as before and the green bar has gone.

It may have just resolved itself, but if anyone did anything at the back end to fix it, thanks! 👍🏻

Re: Sky Documentaries landscape logo issue

stereohaven — Thu, 23 May 2024 18:41:54 GMT

And it's back.

A full power cycle cleared it until the box was next taken out of standby.

Weird, but not the worst problem I've ever had.

Re: Sky Documentaries landscape logo issue

Chloe-W22 — Fri, 24 May 2024 09:12:02 GMT

Hey @stereohaven, very weird. Is it just the same as before? Can you PM me with your serial number of the Q? 🙂

Re: Sky Documentaries landscape logo issue

cuke — Fri, 24 May 2024 10:57:33 GMT

I would say some corruption is happening as marked in the picture below:

Re: Sky Documentaries landscape logo issue

stereohaven — Fri, 24 May 2024 11:12:48 GMT

@Chloe-W22 On it's way.

@cuke Yeah, I suspect some sort of local storage issue at a guess, but so weird how it only ever affects picture assets for one channel.