topic Re: pink screen in Sky Q

pink screen

forgot11 — Wed, 17 Jan 2024 13:59:23 GMT

I was watching the netflix app and it has frozen with a pink screen I have tried rebooting everything and the screen still remains the same

Re: pink screen

Jones_The_Cat — Wed, 17 Jan 2024 14:28:54 GMT

@forgot11 wrote:
I was watching the netflix app and it has frozen with a pink screen I have tried rebooting everything and the screen still remains the same

Is it just the Netflix app this happens on or is it on everything?

Re: pink screen

forgot11 — Wed, 17 Jan 2024 14:56:24 GMT

It has frozen so not able to get the sky to work

Re: pink screen

forgot11 — Wed, 17 Jan 2024 14:57:01 GMT

This is the first time it has ever happened

Re: pink screen

Jones_The_Cat — Wed, 17 Jan 2024 15:19:20 GMT

@forgot11 wrote:
This is the first time it has ever happened

Have you turned the Q box off at the wall for at least a minute? Do that, then power it back on and allow it to reboot. Also turn your TV off at the wall for a minute then power back on - that'll clear any HDMI handshake issues.

Re: pink screen

forgot11 — Wed, 17 Jan 2024 15:22:44 GMT

Yes I have done both and its still the same

Re: pink screen

Jones_The_Cat — Wed, 17 Jan 2024 15:24:51 GMT

@forgot11 wrote:
Yes I have done both and its still the same

So when you turn the box back on it is still frozen on that pink screen?

Re: pink screen

forgot11 — Wed, 17 Jan 2024 15:25:54 GMT

Yes it is

Re: pink screen

Jones_The_Cat — Wed, 17 Jan 2024 15:32:04 GMT

Try a software update:

Switch the Sky Q box off at the mains.
Hold down the standby button on the front of the box, then switch it back on at the mains.
Keep the standby button held down until you see alternating red and amber lights on the front of the box. This will start a software update.

If it's still not working after this then you may need a new box.

Re: pink screen

forgot11 — Wed, 17 Jan 2024 15:45:35 GMT

Ok I will try that thank you for responding

Re: pink screen

Palin93 — Mon, 06 May 2024 18:13:45 GMT

Did this work?