topic Re: Satellite signal problems in Sky Q

Satellite signal problems

Cc81bravo — Mon, 06 May 2024 15:58:27 GMT

I see quite a few people on here having satellite signal issues. Mine has now starting showing the same. Is there some kind of general sky problem. It is a beautiful day here and now I have 0 signal. Never had it before.

Re: Satellite signal problems

Daniel0210 — Mon, 06 May 2024 16:10:12 GMT

@Cc81bravo

If there was a general issue with the satellite it would affect all Q and Plus users. Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: Satellite signal problems

Cc81bravo — Mon, 06 May 2024 16:17:37 GMT

It's a very odd problem. I have done all the rebooting steps. It shows I have zero satellite signal however I can now watch sky with no problems. The tv guide is now not available.

Re: Satellite signal problems

GD1 — Mon, 06 May 2024 16:22:09 GMT

@Cc81bravo Are both satellite cables plugged securely in the back of the box?

What you're describing is either a box, cable or lnb issue.

Re: Satellite signal problems

TimmyBGood — Mon, 06 May 2024 16:24:57 GMT

@Daniel0210 wrote:

@Cc81bravo

If there was a general issue with the satellite it would affect all Q and Plus users.

Which is something like ten million households, so would probably be noticed...

Re: Satellite signal problems

Cc81bravo — Mon, 06 May 2024 16:27:34 GMT

I have checked the cables are into the back of the box properly. Should I still be able to watch with no interruptions with a zero satellite signal?

Re: Satellite signal problems

GD1 — Mon, 06 May 2024 16:30:52 GMT

@Cc81bravo One of the inputs isn't working by the sounds of it, so it may cause an issue.

Best to get an engineer to check thing over.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/picture/articles/sky-q-picture-problems-other

Re: Satellite signal problems

Cc81bravo — Mon, 06 May 2024 16:33:37 GMT

Ok thanks for your help

Re: Satellite signal problems

Godfrey — Mon, 06 May 2024 17:26:58 GMT

@Cc81bravo wrote: Should I still be able to watch with no interruptions with a zero satellite signal?

The Sky Q receiver only displays information about the default satellite transponder signal (Tp3), which has the task of providing the datastream required to populate the menu, which explains why this is not presently working.

Alas your Sky Q receiver does not provide signal strength and quality information about the other 57 satellite transponder signals required to provide 100% trouble free reception.

Thus, from your description it looks highly likely that you will require the attendance of a Sky engineer to analyse this problem which will probably require nothing more than re-aligning your satellite dish.

Godfrey.

Re: Satellite signal problems

NigelL — Mon, 06 May 2024 16:52:34 GMT

I'm experiencing exactly the same issue right now (06.05.24 - 17.30) most of the satellite channels have dropped dead, bar C5, which seems a bit more than a coincidence if @Cc81bravo and (as they say) quite a few people are having similar problems.

Re: Satellite signal problems

GD1 — Mon, 06 May 2024 17:00:11 GMT

@NigelL As advised already it's unlikely to be a satallite issue as the forum will be in meltdown, there are however severe thunder storms across the UK that could cause loss of signal to weaker channels.

https://www.bbc.co.uk/weather/warnings/weather

Re: Satellite signal problems

Godfrey — Mon, 06 May 2024 17:21:17 GMT

@NigelL wrote:
I'm experiencing exactly the same issue right now (06.05.24 - 17.30) most of the satellite channels have dropped dead, bar C5, which seems a bit more than a coincidence if @Cc81bravo and (as they say) quite a few people are having similar problems.

A quick scan on my Televes H30 test meter reveals no problems with my reception.

Godfrey.

Re: Satellite signal problems

jb1821 — Mon, 06 May 2024 18:46:57 GMT

Having the same issues. Getting a 'no signal' message but in settings it shows signal is fine. Have been through all the troubleshooting steps and no luck

Re: Satellite signal problems

GD1 — Mon, 06 May 2024 18:51:50 GMT

@jb1821 A No Signal messae is from your TV or do you mean No Satellite Signal? These are 2 very different messages and 2 different issues.

Re: Satellite signal problems

Cc81bravo — Mon, 06 May 2024 19:31:21 GMT

Mine is seriously weird. It says 0 signal but I can watch without interruption for 2/3 hours. If I try to change channel it says no signal. If I flick off that channel then go back on. It plays fine 😳

Re: Satellite signal problems

jb1821 — Mon, 06 May 2024 20:37:40 GMT

It's a 'No satellite signal' message on certain channels. I found one or two channels that do work, oldly enough channel 5 is fine, i think someone else mentioned they had the same above. TNT sports 1 is also working.

Re: Satellite signal problems

GD1 — Tue, 07 May 2024 10:45:47 GMT

@jb1821 You can work through the steps here https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articles/sky-tv-no-satellite-signal-check-q it should allow you to book an engineer at the end

Re: Satellite signal problems

Michelle45 — Tue, 07 May 2024 21:36:24 GMT

I get 'no satellite signal' on Sky Witness and Sky Atlantic. Other channels seem fine. Don't understand this

Re: Satellite signal problems

Daniel0210 — Wed, 08 May 2024 03:31:01 GMT

@Michelle45 wrote:

I get 'no satellite signal' on Sky Witness and Sky Atlantic. Other channels seem fine. Don't understand this

@Michelle45

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels as you've seen. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: Satellite signal problems

Dazzle1 — Sun, 25 May 2025 12:47:55 GMT

Having a complete mare with no signal for about a week now. It was pixelating a little to begin with but seemed to sort itself out. Mornings for some reason are worse than evenings. Some channels are more viewable than others. Some are completely blacked out with no signal. It's everyday now.

Done all the checks etc and nothing is wrong. It could be atmospherics but it's not as if there is a website you can check if your area is effected. Saying that, the weather is pretty normal, not too hot or cold, no rain for ages, no high winds. I have a few trees that are pretty tall now about 100 feet away, but they have had their leaves in bloom for a month now and I didn't have an issue a month ago.

I did have an issue where sky apologised for freezing the box one night recently. There engineers were doing stuff remotely that caused the issue.

I don't know if it's connected or not. I don't want to pay for someone to come out.

Daz