topic Re: Sky Mini Box issues again in Sky Q

Sky Mini Box issues again

TaffAllen — Wed, 01 May 2024 06:02:10 GMT

Sky Q Mini box has again disconnected from the main box. 45 minutes rebooting and now stuck on menu screen with Sky Info channel. This happens far too regulary for a box less than 3 metres from main box. Having to use this method to raise the issue is equally frustrating.

Re: Sky Mini Box issues again

oldfella — Wed, 01 May 2024 10:49:43 GMT

@TaffAllen wrote:

Sky Q Mini box has again disconnected from the main box. 45 minutes rebooting and now stuck on menu screen with Sky Info channel. This happens far too regulary for a box less than 3 metres from main box. Having to use this method to raise the issue is equally frustrating.

Hi @TaffAllen

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Re: Sky Mini Box issues again

TaffAllen — Sun, 05 May 2024 21:42:21 GMT

I'm sorry but this response just underlines the frustration I have with Sky. Do you think all this has not been tried. What sort of idiot do you take me for? The reality is that the Sky Q mini boxes are somewhat underwhelming when it comes to software. Unlike the rental costs which, given the regularity of their breakdown, if far from underwhelming.

Re: Sky Mini Box issues again

oldfella — Sun, 05 May 2024 21:50:27 GMT

@TaffAllen wrote:

I'm sorry but this response just underlines the frustration I have with Sky. Do you think all this has not been tried. What sort of idiot do you take me for? The reality is that the Sky Q mini boxes are somewhat underwhelming when it comes to software. Unlike the rental costs which, given the regularity of their breakdown, if far from underwhelming.

hi @TaffAllen
If you do not specify what you have tried then I don't know what you expect.

Re: Sky Mini Box issues again

oldfella — Sun, 05 May 2024 22:06:05 GMT

@TaffAllen

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Mini Box issues again

Tom-W19 — Mon, 06 May 2024 08:13:12 GMT

Thanks for escalating. We've sent an invite to @TaffAllen.

Re: Sky Mini Box issues again

Greenfingers001 — Wed, 08 May 2024 08:50:57 GMT

We are still looking to help you @TaffAllen . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks