topic Re: Pulsing blue light and steady red light in Sky Q

Pulsing blue light and steady red light

Tenesmus — Sun, 05 May 2024 11:11:01 GMT

None of the reset procedures work. This is the fifth time in a week we've woken up to this, previously resets have worked but this time nothing. Is it time for a new box (only had it a few months).

Re: Pulsing blue light and steady red light

oldfella — Sun, 05 May 2024 12:52:45 GMT

@Tenesmus wrote:

None of the reset procedures work. This is the fifth time in a week we've woken up to this, previously resets have worked but this time nothing. Is it time for a new box (only had it a few months).

Hi @Tenesmus

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: Pulsing blue light and steady red light

Tenesmus — Sun, 05 May 2024 16:32:41 GMT

Thanks @oldfella I had aleady tried that. Standby mode is set to None. It usually happens during the night.

I had another go at pressing standby and unplugging and this time it worked (after six attempts failed). Do you know if it's a software or hardware issue? It's very annoying, especially as I like to get the TV news in bed in the morning and the mini box says it can't connect to the Q box. Again.

Re: Pulsing blue light and steady red light

oldfella — Sun, 05 May 2024 16:56:00 GMT

@Tenesmus wrote:

Thanks @oldfella I had aleady tried that. Standby mode is set to None. It usually happens during the night.

I had another go at pressing standby and unplugging and this time it worked (after six attempts failed). Do you know if it's a software or hardware issue? It's very annoying, especially as I like to get the TV news in bed in the morning and the mini box says it can't connect to the Q box. Again.

There is far more than ECO mode in the link I posted @Tenesmus

If you have been completely through the link it does lead to a conclusion if you cannot solve your issue

Re: Pulsing blue light and steady red light

Tenesmus — Sun, 05 May 2024 21:55:49 GMT

I tried reset multiple times and recovery hold-the-button-in-and-plug-in simply didn't respond (I managed to get that to work last week, but not this time). However, as mentioned, the reset finally worked.

The resolution appears to be Get A New Box. What will the new box have that the existing one doesn't? Different hardware? Different firmware?