topic Re: Sky sport subscription won’t work in Sky Q

Sky sport subscription won’t work

Ross888 — Sat, 04 May 2024 16:54:20 GMT

Sky sports won't come on but I've already added this to my subscription 2 days ago and worked fine when I done it.

Error code: DSU_508

Re: Sky sport subscription won’t work

oldfella — Sat, 04 May 2024 17:05:24 GMT

@Ross888 wrote:

Sky sports won't come on but I've already added this to my subscription 2 days ago and worked fine when I done it.

Error code: DSU_508

Hi @Ross888

Exactly what are you trying to do when you get this error code?

Also have you checked in your Q box (Home Menu My Sky) if the Sky Sports pack is shown in your package?

Re: Sky sport subscription won’t work

Ross888 — Sat, 04 May 2024 17:17:06 GMT

It's says 'you have already purchased this package'. I am just teying to watch premier league game on sky sports, when I purchased it I watched a game straight away but now it won't come on

Re: Sky sport subscription won’t work

oldfella — Sat, 04 May 2024 17:21:39 GMT

@Ross888 wrote:

It's says 'you have already purchased this package'. I am just teying to watch premier league game on sky sports, when I purchased it I watched a game straight away but now it won't come on

Hi @Ross888

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.