topic Re: Sky Q Box keeps turning off in Sky Q

Sky Q Box keeps turning off

daveoto — Sat, 04 May 2024 15:12:14 GMT

Sky Q box keeps turning off.

Sometimes it will be after 30 minutes or so. Other time it may be only 10 minutes.

It doesn't appear to be overheating.

I've done a basic reset and it's still happening.

Re: Sky Q Box keeps turning off

oldfella — Sat, 04 May 2024 15:49:49 GMT

@daveoto wrote:

Sky Q box keeps turning off.

Sometimes it will be after 30 minutes or so. Other time it may be only 10 minutes.

It doesn't appear to be overheating.

I've done a basic reset and it's still happening.

Was it a Reset Settings in the hidden menu @daveoto ?

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Q Box keeps turning off

daveoto — Sat, 04 May 2024 16:18:43 GMT

Yes. It was the (hidden) reset.

Re: Sky Q Box keeps turning off

oldfella — Sat, 04 May 2024 17:33:44 GMT

@daveoto wrote:

Yes. It was the (hidden) reset.

Looks like you may have to try the Factory reset @daveoto

Re: Sky Q Box keeps turning off

daveoto — Sun, 05 May 2024 13:30:29 GMT

Will I then lose all my recordings?

Re: Sky Q Box keeps turning off

Laing1 — Sun, 05 May 2024 17:09:51 GMT

@daveoto wrote:

Will I then lose all my recordings?

@daveoto afraid so but if you need a replacement box you would lose you recordings anyway.