topic Re: Need a new viewing card in Sky Q

Need a new viewing card

SJSwalwell — Sat, 04 May 2024 11:41:01 GMT

Left viewing card in old box, need a new one. Please help

Re: Need a new viewing card

Daniel0210 — Sat, 04 May 2024 11:45:51 GMT

@SJSwalwell
I’ll escalate your original post to Sky when it’s more than ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Need a new viewing card

Daniel0210 — Sat, 04 May 2024 11:50:33 GMT

@SJSwalwell

Have you also posted the same query under a different tag name of Sophia141?

Re: Need a new viewing card

Daniel0210 — Sat, 04 May 2024 11:52:05 GMT

@SJSwalwell

Post now escalated.

Re: Need a new viewing card

SJSwalwell — Sat, 04 May 2024 11:52:19 GMT

Yes, we are both attacking the same problem.

Re: Need a new viewing card

Mr+Flibbles+86 — Sat, 04 May 2024 11:54:05 GMT

Thanks for escalating this. We’ve sent an invite to @SJSwalwell to chat.

Re: Need a new viewing card

Gemzie — Sat, 12 Oct 2024 09:24:36 GMT

I left my viewing card in old box, how do I get another one please?

Re: Need a new viewing card

lettice — Sat, 12 Oct 2024 09:28:46 GMT

@Gemzie wrote:

I left my viewing card in old box, how do I get another one please?

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

Re: Need a new viewing card

Lisa-P1987 — Sat, 12 Oct 2024 09:40:04 GMT

Thanks for escalating this. We’ve sent Gemzie an invite to chat.

Re: Need a new viewing card

Liz442 — Fri, 06 Feb 2026 14:05:27 GMT

Left my viewing card in the sky box I returned

Re: Need a new viewing card

Daniel0210 — Fri, 06 Feb 2026 14:08:14 GMT

@Liz442

You certainly aren't the first to do that. If you wish we can escalate the issue to Sky and the Community Messaging Team can assist you with that to save you a call. Do you want to do that?