topic Re: You don’t have the required subscription… in Sky Q

You don’t have the required subscription…

OliVR6 — Fri, 03 May 2024 21:28:47 GMT

Last month, on my Sky Q box, I got an error message saying I couldn't watch the SkyF1 and other live channels because I didn't have the "right subscription". I also couldn't download anything on Catch Up nor would my mini box work upstairs.

I rang customer support and the bloke disappeared for 5 mins then came back and everything worked.

I'm having the same problem tonight but obviously the call centre is shut now so stuck with basic freeview channels!

Re: You don’t have the required subscription…

OliVR6 — Fri, 03 May 2024 21:42:22 GMT

Also, just to add, I've tried the reset through the hidden menu and the callback on the viewing card and still nothing.

Re: You don’t have the required subscription…

caesarome — Sat, 04 May 2024 04:52:18 GMT

@OliVR6

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: You don’t have the required subscription…

Greenfingers001 — Sat, 04 May 2024 09:49:24 GMT

Thanks for escalating this. We’ve sent @OliVR6 an invite to chat.

Re: You don’t have the required subscription…

Addie15 — Mon, 06 May 2024 09:51:12 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.