topic Re: Loud humming from Sky Q box in Sky Q

Loud humming from Sky Q box

tullulahbell — Thu, 02 May 2024 07:01:12 GMT

I got a Sky Q box last week and it was humming straight away. Tried turning off etc, no joy. Ordered a new box, arrived within 24hrs (impressed) but same thing, loud humming. It's constant, whether box is on or off. Never had this problem with Sky + HD box. Has anyone had this problem and found a solution? Thanks

Re: Loud humming from Sky Q box

Padam_Padam — Thu, 02 May 2024 11:04:19 GMT

@tullulahbell wrote:
I got a Sky Q box last week and it was humming straight away. Tried turning off etc, no joy. Ordered a new box, arrived within 24hrs (impressed) but same thing, loud humming. It's constant, whether box is on or off. Never had this problem with Sky + HD box. Has anyone had this problem and found a solution? Thanks

It's a "thing" with Sky Q - the hard drive never spins down completely, even when the box is in standby. I discovered the same as you when I switched from Sky+ HD to Q a few years ago.

Some Q boxes are quieter than others but none of them are completely silent unfortunately.

All you can do is keep getting a replacement until you get one that's as quiet as possible. If it's any consolation, you do get used to it eventually, but if you're sensitive to noise then it is a pain.

Re: Loud humming from Sky Q box

bemak187 — Thu, 02 May 2024 14:48:56 GMT

@tullulahbell The HDD is basically cotinually active, its recording in the background the channel you are watching so things like rewinding live TV work. On Sky HD you used to be able to switch that off but from memory you can't on Q.

Re: Loud humming from Sky Q box

Padam_Padam — Thu, 02 May 2024 14:56:59 GMT

@bemak187 wrote:
@tullulahbell The HDD is basically cotinually active, its recording in the background the channel you are watching so things like rewinding live TV work. On Sky HD you used to be able to switch that off but from memory you can't on Q.

Correct, but with instant rewind on or off, on Sky+ HD the hard drive would switch off entirely when the box was put in standby. With Sky Q, the box never goes completely silent. The hard drive will spin down when put in standby but the fan will remain spinning constantly. It cannot be turned off.

Re: Loud humming from Sky Q box

tullulahbell — Fri, 03 May 2024 18:22:46 GMT

I've solved the problem! I've put the Q box on a metal stand (that came with a pizza stone) and it seems to have done the trick 😀