topic Re: Sky Q mini box, remote not resetting in Sky Q

Sky Q mini box, remote not resetting

Tommacdonald1 — Sun, 07 Apr 2024 15:04:54 GMT

Hi. Remote stopped working so I changed the batteries. On putting new batteries in the red LED lit up for a few seconds but still didn't control the box. (the LED lights up if i remove and reinsert the batteries).

I have subsequently tried holding 7&9 but this has no effect on the box and the LED does not flash on the remote. I have also reset the box and cleaned the battery connections on the remote.

Any advice other than 'buy a new remote'?

Re: Sky Q mini box, remote not resetting

ThePope27 — Sun, 07 Apr 2024 23:56:19 GMT

Hi @Tommacdonald1

Please try the below and see how you get on

Simultaneously press and hold buttons 7 and 9 until the LED flashes four times. Ensure you're pointing the remote at the Q box, then press buttons 1 and 3 together. Hold them until the remote LED flashes twice. Follow the on-screen instructions to re-pair the remote to the Q box

Re: Sky Q mini box, remote not resetting

Tommacdonald1 — Mon, 08 Apr 2024 08:35:54 GMT

Thanks, but as I said, the light doesn't flash when I hold 7&9. Absolutely no response at all.

Re: Sky Q mini box, remote not resetting

Laing1 — Mon, 08 Apr 2024 15:29:58 GMT

@Tommacdonald1 wrote:

Hi. Remote stopped working so I changed the batteries. On putting new batteries in the red LED lit up for a few seconds but still didn't control the box. (the LED lights up if i remove and reinsert the batteries).

I have subsequently tried holding 7&9 but this has no effect on the box and the LED does not flash on the remote. I have also reset the box and cleaned the battery connections on the remote.

Any advice other than 'buy a new remote'?

@Tommacdonald1 when you say you reset the box did you boot your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Sky Q mini box, remote not resetting

Avpn45 — Fri, 03 May 2024 13:07:55 GMT

I'm in the same predicament and have reset the mini box but cannot get any response from the remote 🤷🏼‍♀️

Re: Sky Q mini box, remote not resetting

ThePope27 — Fri, 03 May 2024 16:43:08 GMT

@Avpn45,

Try 4+6 then 1+3

Re: Sky Q mini box, remote not resetting

oldfella — Fri, 03 May 2024 17:27:53 GMT

@Tommacdonald1 wrote:

Thanks, but as I said, the light doesn't flash when I hold 7&9. Absolutely no response at all.

Hi @Avpn45 @Tommacdonald1

If the remote Led is not flashing when you press and hold 7 & 9 then it is faulty.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?