topic Re: Our sky box has locked up in Sky Q

Our sky box has locked up

Aronpriest — Fri, 03 May 2024 16:47:09 GMT

Our sky box has locked up

Re: Our sky box has locked up

MightyQuinn — Fri, 03 May 2024 16:56:45 GMT

Hi @Aronpriest What happens when you switch it off at the mains, wait 30 seconds then switch it back on.

Re: Our sky box has locked up

Aronpriest — Fri, 03 May 2024 16:58:11 GMT

It comes back locked same guide picture and we can't control it

Re: Our sky box has locked up

oldfella — Fri, 03 May 2024 17:21:42 GMT

@Aronpriest wrote:

It comes back locked same guide picture and we can't control it

Hi @Aronpriest

First check on you remote that none on the buttons are stuck. Don't forget the Sky Logo button.

Then

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.