topic Re: Extended lag on changing channels, can't access on demand or catch up etc. in Sky Q

Extended lag on changing channels, can't access on demand or catch up etc.

GaryG64 — Sat, 07 Oct 2023 16:27:09 GMT

Been having some issues with our Sky Q box, it takes forever to change channels if we try to change channel, the screen goes black but we still have audio, maybe in about a minute or 2 the screen goes blue and we lose audio from the original channel. Then the new channel come up about a minute or 2 later. If it comes up at all. Can't access our recordings or catch up tv, on demand or apps, it just times out, sometime we get an error message saying technical fault, sometimes nothing. We have tried rebooting, resetting using the hidden reset, updating software, nothing seems to make any difference. Any suggestions to fix ut?

Re: Extended lag on changing channels, can't access on demand or catch up etc.

GD1 — Sat, 07 Oct 2023 17:10:25 GMT

@GaryG64 Have you tried unpluggng the box for around 30 seconds then plug back in?

Re: Extended lag on changing channels, can't access on demand or catch up etc.

GaryG64 — Sat, 07 Oct 2023 17:23:23 GMT

Only about 20 times

Re: Extended lag on changing channels, can't access on demand or catch up etc.

AidyT — Sat, 07 Oct 2023 18:30:03 GMT

Mine is happening on my mini box and in recordings it loses sound then freezes.

Turning it on and off isn't really solving the issue. The main box is fine

Re: Extended lag on changing channels, can't access on demand or catch up etc.

Yankee99 — Sun, 28 Apr 2024 20:49:08 GMT

same issue ( April 24) any other suggestions to correct or is it best to contact sky direct?

Re: Extended lag on changing channels, can't access on demand or catch up etc.

GaryG64 — Thu, 02 May 2024 06:07:33 GMT

We contacted Sky in the end, who replaced the box .

Re: Extended lag on changing channels, can't access on demand or catch up etc.

Yankee99 — Thu, 02 May 2024 07:26:55 GMT

Thanks GaryG64. We'll be doing the same.