topic Re: Paramount+ activation error MYSKY_2306 in Sky Q

Paramount+ activation error MYSKY_2306

Jason+Cuddy — Thu, 13 Jul 2023 09:28:06 GMT

When I go to add paramount+ via apps (I am a sky cinema customer so should get it free) it gives me this error message when I "Confirm"

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MYSKY_2306

I've been trying for a few days now, how do I fix this or how long do I need to wait??

(I get the same error if I try to add Discovery+ also)

Re: Paramount+ activation error MYSKY_2306

Mr+Flibbles+86 — Fri, 14 Jul 2023 10:23:00 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount+ activation error MYSKY_2306

Cute — Fri, 14 Jul 2023 10:26:43 GMT

Same happens to me got sky cinema and it wont let me acivate paramount followed instructions wants me to add cinema again and charge me again help please

Re: Paramount+ activation error MYSKY_2306

Tom-W19 — Sun, 16 Jul 2023 10:29:02 GMT

Hi @Jason+Cuddy

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Paramount+ activation error MYSKY_2306

jayceecee — Mon, 17 Jul 2023 18:04:46 GMT

Same issue here, three premium rate calls into Sky & still not resolved, really not good enough folks !!

Re: Paramount+ activation error MYSKY_2306

Gingersfb — Sun, 06 Aug 2023 17:55:06 GMT

I've got exactly the same problem, how did you fix it?

Re: Paramount+ activation error MYSKY_2306

jayceecee — Sun, 06 Aug 2023 21:04:55 GMT

Still not resolved, despite numerous calls to Sky, last one was over an hour.....no confidence in their ability to determine the problem even though they've opened a case with the "back office" who basically don't respond or do anything.

I have had several promises of a callback but they never call, always leaving it up to me to call their premium rate support to find out whats happening.

The same error pops up for Discovery+ so its not a Paramount+ issue, we've even signed in on the Sky Q box with a separate eMail for a Paramount+ trial & it worked no issues.

Hope you have more success but I wouldn't hold your breath !!

Re: Paramount+ activation error MYSKY_2306

Mrs+G+3 — Sat, 19 Aug 2023 12:02:42 GMT

I've just solved this with Discovery+ , should be the same with Paramount. Go to Paramount online first and make a free account, then go direct to the app on sky and sign in there to link together. It should show you a QR code and number. Scan the QR with your phone and enter the number, Success- hope it works for you.

Re: Paramount+ activation error MYSKY_2306

Speirsy4 — Sun, 27 Aug 2023 15:32:29 GMT

Been trying for 5 days now even the engineer that was out on Wednesday setting up the skyQ box was getting the error message . I have called sky twice was on for over an hour both times and still no further forward . NOT HELPFUL . I was told I could only do this once a day to try and activate it and would need to wait 24 hours to try again . They have had me switch off the box then back on , reset the APPS , back off back on . Wish someone who knows what they are doing would get back to me .

Re: Paramount+ activation error MYSKY_2306

Speirsy4 — Sun, 27 Aug 2023 15:40:19 GMT

Tom can you please assist 🥺

Re: Paramount+ activation error MYSKY_2306

jayceecee — Sun, 27 Aug 2023 16:06:08 GMT

this does indeed let you sign onto Paramount on Sky Q , I expect it to discontinue working when i cancel the 7 day trial though...I'll let you know in a few days !!

Pretty poor support from Sky, they really have no idea what the issue is, maybe it's time for engineering to get properly involved & not leave it up to the service support staff to keep following "scripted" routines that clearly are not solving the issue.

Re: Paramount+ activation error MYSKY_2306

Gingersfb — Tue, 29 Aug 2023 10:55:59 GMT

I have the same issue, how did you fix it? Thanks

Re: Paramount+ activation error MYSKY_2306

jayceecee — Tue, 29 Aug 2023 11:10:44 GMT

i signed up for the 7 day free trial, used the same email & pwd for sky,then signed in on Sky Q, when the trial expires in a few days I'll let you know if it still works, I suspect it wont 😞

Re: Paramount+ activation error MYSKY_2306

jayceecee — Fri, 15 Sep 2023 11:51:23 GMT

So, the free trial with Paramount + ended , I signed out of the app in Sky Q and tried to activate the subscription again......no joy (as expected).
Called Sky again and promised a callback within 5 working days..never happened.
Called them again and after a bit of persuasion they agreed to send out an engineer.

Nice guy arrived , explained the issue and we both agreed this did look lik not a hardware issue but as this was the recommended fix from tech support he replaced the Sky Q main box.

Discovery + which had never worked was now working (minor victory).
Paramount+ still not working , same issue.
He recommended I contact Paramount+ directly to sort out the login issues.

Raised my 4th case with Paramount+ via eMail because there's no phone number to contact the, & their smart chat is next to useless.

Pretty soon I'll be cancelling Sky Cinema , asking for a full refund and then I'll just sign up directly to Paramount+

Re: Paramount+ activation error MYSKY_2306

Gingersfb — Fri, 15 Sep 2023 19:39:13 GMT

I'm in the same situation. Sky acknowledged that there was an issue there end but didn't know when it would be fixed. It's shocking that Sky are offering a service that they can't deliver on. I've been a Sky diamond customer for 20 years and am contemplating leaving them over it.

Re: Paramount+ activation error MYSKY_2306

hodge95 — Sat, 02 Dec 2023 21:33:05 GMT

I am also having the same issue. Phoned sky with no joy emailed Paramount and still no joy. Sky not even interested.

Re: Paramount+ activation error MYSKY_2306

Gav+J — Wed, 17 Apr 2024 20:38:36 GMT

Had same issue as everyone else with Disc+, this method only adds the free account you've created to your sky box it doesn't link any free upgrade you're entitled to with your Sky subscription.

This is obviously a big ongoing issue Sky have that hasn't been addressed as this post goes back months and its still there.

Re: Paramount+ activation error MYSKY_2306

Alternative+Defau — Wed, 01 May 2024 20:21:25 GMT

+1 to this issue - still ongoing

Re: Paramount+ activation error MYSKY_2306

Miles1981 — Sat, 21 Jun 2025 15:29:20 GMT

Same problem here, called Sky directly, spent the best part of an hour on the phone, and he kept telling me they have no record of this error message. And yet, I get it everytime I try and upgrade.

He eventually suggested I contact Paramount directly and ask them to resolve.... It's a shame as it seems like a purchase error, so there is definitely something wrong on the Sky side, just not sure how many more people need to tell them there's a problem before they accept there is one!

Re: Paramount+ activation error MYSKY_2306

nethie — Sun, 22 Jun 2025 18:14:53 GMT

It's incredible that this issue has been going for 2 years to date. I've just tried to upgrade my paramount plus account and got this same message. I've been with sky for 25 years now and this is making me want to cancel my subscription. Shame.