topic Re: sky q box fault in Sky Q

sky q box fault

dave14268 — Wed, 01 May 2024 17:53:12 GMT

i have a blinking red light on the sky q box and cant seem to get in touch with sky as there is no contact details only this stupid messaging board and the online assistant goes round in circles .

becuase of the poor service i will cancel the direct debit for my monthly pay until this is sorted

Re: sky q box fault

PandJ2020 — Wed, 01 May 2024 18:11:00 GMT

@dave14268 wrote:
i will cancel the direct debit for my monthly pay until this is sorted

If you cancel your DD and withhold payment then you'll be in breach of contract - 'threats' here (only to other customers) will not resolve your issue. (Cancelling your DD will not get the result you want)

The phone number is on the help page under 'need more help?' https://www.sky.com/help/home

Once the fault is fixed Sky would consider a credit for the period where you could not receive services from the point of reporting.

You are free to ignore this (good) advice.

Re: sky q box fault

oldfella — Wed, 01 May 2024 18:11:19 GMT

@dave14268 wrote:

i have a blinking red light on the sky q box and cant seem to get in touch with sky as there is no contact details only this stupid messaging board and the online assistant goes round in circles .

becuase of the poor service i will cancel the direct debit for my monthly pay until this is sorted

Hi @dave14268

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.