topic Re: Reschedule in Sky Q

Reschedule

Jen821 — Mon, 29 Apr 2024 21:06:56 GMT

I need to reschedule an engineer to move my tv set up. Sky sent me a link but when I log in nothing is there! Can anyone help please

Re: Reschedule

ThePope27 — Mon, 29 Apr 2024 21:13:44 GMT

See if you can see it here

https://www.sky.com/ordertracking/

Re: Reschedule

Jen821 — Mon, 29 Apr 2024 22:23:53 GMT

Thanks for the reply but the link just comes up with a message saying contact us about your order 🫣 . I'm going to have to ring them in the morning and hope they don't charge me extra. Thanks again for your help x

Re: Reschedule

ThePope27 — Mon, 29 Apr 2024 22:27:41 GMT

@Jen821,

Whens your engineer due ?

Re: Reschedule

Jen821 — Mon, 29 Apr 2024 22:38:23 GMT

Wednesday x

Re: Reschedule

ThePope27 — Mon, 29 Apr 2024 22:43:21 GMT

@Jen821,

Reschedule or cancel your engineer visit

"We know life can get in the way, but missing your scheduled visit or cancelling/changing it on the day or day before, could mean you're charged £25 / €25 on your next bill."

You might just get away with it if you call them early enough.