topic Re: No Sky Witness or Recordings in Sky Q

No Sky Witness or Recordings

Trine75 — Mon, 29 Apr 2024 19:21:16 GMT

For the second consecutive week I have tried to resume watching Boardwalk Empire and The Cleaning Lady. Every time I get the message ""Because of a technical issue, your download couldn't be completed. Please try again later."

my SKY app shows broadband and tv all working. I have switched off and rebooted. I have downloaded latest software and changed settings to "eco". By coincidence or maybe not - when I go on my Recording it doesn't load anything and shows a blue screen with please wait and spinning circle.
#frustrated

Re: No Sky Witness or Recordings

oldfella — Mon, 29 Apr 2024 19:23:16 GMT

@Trine75 wrote:

For the second consecutive week I have tried to resume watching Boardwalk Empire and The Cleaning Lady. Every time I get the message ""Because of a technical issue, your download couldn't be completed. Please try again later."

my SKY app shows broadband and tv all working. I have switched off and rebooted. I have downloaded latest software and changed settings to "eco". By coincidence or maybe not - when I go on my Recording it doesn't load anything and shows a blue screen with please wait and spinning circle.
#frustrated

Hi @Trine75

You may have a Hard drive issue.

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: No Sky Witness or Recordings

Trine75 — Mon, 29 Apr 2024 19:59:46 GMT

@oldfella it worked! Thank you so much - I just need to figure out how to get back my purchases but other than that it's all good🙌🏻 thanks again 😊