topic Re: Handset in Sky Q https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4631442#M643358 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3320701">@Jude+Partridge</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.</P> Mon, 29 Apr 2024 16:11:16 GMT Daniel0210 2024-04-29T16:11:16Z Handset https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4631440#M643357 <P>Need new handset</P> Mon, 29 Apr 2024 16:10:42 GMT https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4631440#M643357 Jude+Partridge 2024-04-29T16:10:42Z Re: Handset https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4631442#M643358 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3320701">@Jude+Partridge</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.</P> Mon, 29 Apr 2024 16:11:16 GMT https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4631442#M643358 Daniel0210 2024-04-29T16:11:16Z