topic Re: Adding Gold to package in Sky Q

Adding Gold to package

JoanneJ22 — Mon, 29 Apr 2024 10:17:54 GMT

Am I able to add the Gold channel to my package? I have a basic package at min but unfortunately does not include Gold

Re: Adding Gold to package

oldfella — Mon, 29 Apr 2024 10:19:46 GMT

@JoanneJ22 wrote:

Am I able to add the Gold channel to my package? I have a basic package at min but unfortunately does not include Gold

Afraid you cannot add individual channels @JoanneJ22

If you are on Sky Essentials package you would need to upgrade to Sky Signature

Re: Adding Gold to package

nigea99 — Mon, 29 Apr 2024 10:22:34 GMT

@JoanneJ22 wrote:

Am I able to add the Gold channel to my package? I have a basic package at min but unfortunately does not include Gold

hi @JoanneJ22

Gold is included in the base Signature Subscription (and any older base packages)- the only one it is not included with is 'Essentials' which olnly allows the Free to air channels such BBC, ITV, C4 etc.

Is it possible that you are trying to download without having the HD add on?.

As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

If this is the case you, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

Re: Adding Gold to package

JoanneJ22 — Mon, 29 Apr 2024 11:15:15 GMT

Thank you so much for your reply! I will give this a try later on and see if that works. Thanks again! 🙂

Re: Adding Gold to package

JoanneJ22 — Mon, 29 Apr 2024 11:15:45 GMT

Thank you for your reply! 🙂