topic Re: Netflix not working on 2 devices in Sky Q

Netflix not working on 2 devices

NorthernMonkee — Fri, 26 Apr 2024 18:42:43 GMT

I pay extra for Netflix to stream on 2 devices.

But it only lets me watch on one.

Despite trying to speak to a human at Sky, I have been unable to make contact with anyone.
Anyone got smy ideas as to hiw to get this resolved or a way to dprak to a human at Sky with maybe hskf a brain?

Re: Netflix not working on 2 devices

ThePope27 — Fri, 26 Apr 2024 20:34:18 GMT

Hi @NorthernMonkee,

Are you getting any error message when trying to view on a 2nd device ?

Re: Netflix not working on 2 devices

NorthernMonkee — Mon, 29 Apr 2024 10:49:30 GMT

Hi,

Thanks for coming back to me.

No, its just saying that Netflix is being watched on another device DESPITE me paying to be able to view on 2.

Sky's customer service is appalling.

Re: Netflix not working on 2 devices

oldfella — Mon, 29 Apr 2024 10:52:37 GMT

@NorthernMonkee wrote:

Hi,

Thanks for coming back to me.

No, its just saying that Netflix is being watched on another device DESPITE me paying to be able to view on 2.

Sky's customer service is appalling.

Hi @NorthernMonkee

I assume the device you are trying to use is on your Home Network?

https://www.sky.com/help/articles/sharing-your-netflix-account

Re: Netflix not working on 2 devices

NorthernMonkee — Mon, 29 Apr 2024 10:54:29 GMT

Yes, for one television downstairs and one up.

You'd think it couldn't be simpler but Sky seem totally incapable of sorting this out, despite me paying for it for months.

Rubbish service.