topic Re: My SkyQ box reported a hard disk failure in Sky Q

My SkyQ box reported a hard disk failure

RomfordEast — Sun, 28 Apr 2024 19:22:56 GMT

My SkyQ main box has recently had a few problems with recordings, either incomplete or failed. Today I got a message about a problem with the hard disk. After reading the forums I entered the engineer menu and reset the hard drive. Since then is all I have is a glowing/fading Q on the front of the boz, it is in standby mode but will not activate with the button or the remote.

btw before trying this I did a hard reboot and have also tried it again after it reached its current state and stayed like that for 4 hours. I believe the hard drive is knackered which I think means a new box

Advice welcome.

Re: My SkyQ box reported a hard disk failure

ThePope27 — Sun, 28 Apr 2024 19:27:11 GMT

@RomfordEast

Go through the guide below, if it still doesn't resolved it there's a like to replace the Sky Q box

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: My SkyQ box reported a hard disk failure

TimmyBGood — Sun, 28 Apr 2024 21:09:58 GMT

@RomfordEast

For a doorstep hardware swap out, be sure to remove and retain the Viewing Card.

Also check the rear of the replacement box: if it has a multi pin port in an orange circle then you need to also take a separate power supply unit (external transformer) from the courier before they depart.

Re: My SkyQ box reported a hard disk failure

ThePope27 — Sun, 28 Apr 2024 20:46:20 GMT

@TimmyBGood,

Not sure why sky don't put this on the article about replacement boxes.

Re: My SkyQ box reported a hard disk failure

RomfordEast — Sun, 28 Apr 2024 22:35:51 GMT

I called up Sky support earlier, followed all the usual "have you rebooted it" type questions and now I have to wait for an engineer to turn up on 6th May. I know he's gonna just swap out the box, it's a ridiculous situation. She wouldn't give me the chance to just have a replacement box delivered.

Any ideas how I can rectify this? I want a replacement box not wait a week for an engineer.