On demand won’t download

mummytoamelia — Fri, 26 Apr 2024 21:07:43 GMT

Trying to watch shows on catch up and demand but either says 'failed no subscription' or 'remote network problem' indefinitely have a subscription

Re: On demand won’t download

oldfella — Fri, 26 Apr 2024 21:10:01 GMT

@mummytoamelia wrote:

Trying to watch shows on catch up and demand but either says 'failed no subscription' or 'remote network problem' indefinitely have a subscription

Hi @mummytoamelia

Try rebooting your Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: On demand won’t download

mummytoamelia — Fri, 26 Apr 2024 21:11:37 GMT

Thank you i will try this

topic On demand won’t download in Sky Q

On demand won’t download

Re: On demand won’t download

Re: On demand won’t download