topic Re: Sky mini box no picture in Sky Q

Sky mini box no picture

AJL19682 — Thu, 25 Apr 2024 17:10:42 GMT

My Sky mini box is flashing a purple/green picture and is completely unusable. Have tried a different hdmi port and another hdmi cable but it remains the same. Have run an XBox through the port and all seems fine with that. Suspect the mini box is unserviceable but wondering if there's things to try before requesting a new one ?

Re: Sky mini box no picture

ThePope27 — Thu, 25 Apr 2024 17:29:55 GMT

Try pressing HOME > 1 0 8 0 > HOME

Re: Sky mini box no picture

Laing1 — Thu, 25 Apr 2024 17:34:35 GMT

@AJL19682 wrote:

My Sky mini box is flashing a purple/green picture and is completely unusable. Have tried a different hdmi port and another hdmi cable but it remains the same. Have run an XBox through the port and all seems fine with that. Suspect the mini box is unserviceable but wondering if there's things to try before requesting a new one ?

@AJL19682 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Sky mini box no picture

AJL19682 — Fri, 26 Apr 2024 13:36:39 GMT

Tried but still got no picture. Seems to flickering between a blank screen and white noise at a rate of 2-3 second intervals. Wifi etc.. seems ok.