topic Check sky signal in Sky Q

Check sky signal

Jimgreen1 — Thu, 25 Apr 2024 09:14:09 GMT

Hi would it be possible to check to see if my sky is working correctly

Re: Check sky signal

oldfella — Thu, 25 Apr 2024 09:17:27 GMT

@Jimgreen1 wrote:

Hi would it be possible to check to see if my sky is working correctly

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.

https://www.sky.com/help/home

Regarding your issue if you post details the forum may be able to help

Re: Check sky signal

Daniel0210 — Thu, 25 Apr 2024 10:06:42 GMT

@Jimgreen1

As your thread title indicates a signal issue… If a message is displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.