topic Re: Fed up with Sky Q Mini Box in Sky Q

Fed up with Sky Q Mini Box

bellecat22 — Sun, 24 Dec 2023 18:03:39 GMT

This has been going on for months but it has happened multiple times over the past few days. The Sky Q mini box keeps disconnecting from the wifi at random intervals, but if I leave it for ~10 mins it will reconnect again.

I have tried rebooting, performing a network reset, etc which work for a few hours but then the connection drops again. and I have to start over. It means I barely use the mini box now.

I have the Sky Q box connected via ethernet and the mini box connected via Wifi.

Any recommendations? I'm borderline thinking of cancelling it

Re: Fed up with Sky Q Mini Box

oldfella — Sun, 24 Dec 2023 18:30:27 GMT

@bellecat22 wrote:

This has been going on for months but it has happened multiple times over the past few days. The Sky Q mini box keeps disconnecting from the wifi at random intervals, but if I leave it for ~10 mins it will reconnect again.

I have tried rebooting, performing a network reset, etc which work for a few hours but then the connection drops again. and I have to start over. It means I barely use the mini box now.

I have the Sky Q box connected via ethernet and the mini box connected via Wifi.

Any recommendations? I'm borderline thinking of cancelling it

Hi @bellecat22

If you are on Sky Broadband then the mini can connect to the WiFi from the main Q box or the Sky Router whichever is nearer.

However if on 3rd party (non Sky) WiFi then you are limited to connecting to the main Q box WiFi.

Exactly what procedure are you carrying out when you perform the Network reset on the mini?

Re: Fed up with Sky Q Mini Box

Chodley — Sun, 24 Dec 2023 19:13:24 GMT

I ended up using powerline ethernet for my minis for exactly this reason.

Re: Fed up with Sky Q Mini Box

Igiveuponsky — Wed, 24 Apr 2024 20:43:39 GMT

I have had this problem for over six months. It appears that Sky Q boxes are designed for Cardboard houses. We now live in the reception room that has the main Skybox. It's not working, given different viewing tastes. It's either get rid of Sky or Divorce. Getting rid of Sky is probably cheaper

Re: Fed up with Sky Q Mini Box

Igiveuponsky — Wed, 24 Apr 2024 20:47:13 GMT

P.s. family members are on zoom calls, devices, etc all through the house, so don't critisise the Competition's wi-fi coverage

Re: Fed up with Sky Q Mini Box

oldfella — Wed, 24 Apr 2024 20:50:27 GMT

@Igiveuponsky wrote:

I have had this problem for over six months. It appears that Sky Q boxes are designed for Cardboard houses. We now live in the reception room that has the main Skybox. It's not working, given different viewing tastes. It's either get rid of Sky or Divorce. Getting rid of Sky is probably cheaper

What have Sky said about your issues @Igiveuponsky

Re: Fed up with Sky Q Mini Box

ThePope27 — Wed, 24 Apr 2024 20:53:38 GMT

It's not the fact of the wifi coverage of the competition isp it's the fact that your on a 3rd party ISP and your mini boxes won't connect their router.

The mini boxes connect to skys hidden mesh WiFi network if you are not with sky broadband. The way the mesh was implemented was appauling and whoever designed it clearly didn't understand networks at all.

Might be work getting in contact with sky and getting a sky q booster