Sky mini boxes not working since broadband upgrade

Al69 — Wed, 24 Apr 2024 17:54:01 GMT

Getting error code mr104 on boxes and when checking the subscription error code dsu508.

Re: Sky mini boxes not working since broadband upgrade

Laing1 — Wed, 24 Apr 2024 18:56:32 GMT

@Al69 wrote:

Getting error code mr104 on boxes and when checking the subscription error code dsu508.

@Al69 who is your current broadband provider and has it changed recently as MR104 is normally due to your mini boxes not getting a signal.

If you have changed from Sky to a third party broadband provider you mini boxes need to be connected to your main Q box

Re: Sky mini boxes not working since broadband upgrade

oldfella — Wed, 24 Apr 2024 19:17:15 GMT

@Al69 wrote:

Getting error code mr104 on boxes and when checking the subscription error code dsu508.

Hi @Al69

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

topic Re: Sky mini boxes not working since broadband upgrade in Sky Q

Sky mini boxes not working since broadband upgrade

Re: Sky mini boxes not working since broadband upgrade

Re: Sky mini boxes not working since broadband upgrade