topic Re: Audio drop out in Sky Q

Audio drop out

Batchie169 — Mon, 22 Apr 2024 19:36:25 GMT

Recently upgraded from Sky HD to Q. Now I have intermittent audio drop on Sky channels and recording but not on any apps. I have a Samsung TV and Creative soundboard. Any ideas on how to resolve, as it's driving me nuts? TIA

Re: Audio drop out

ThePope27 — Mon, 22 Apr 2024 19:54:15 GMT

@Batchie169,

Press Home > Settings > Setup > Audio visual, Change Digital Audio output HDMI and Optical to normal.

See if that fixes the audio issues you are facing

Re: Audio drop out

Batchie169 — Tue, 23 Apr 2024 08:59:30 GMT

Thanks, I'll give this a go and report back. Many thanks, again.

Re: Audio drop out

Batchie169 — Tue, 23 Apr 2024 18:52:49 GMT

I've changed the Optical setting from dolby digital to normal but I'm afraid that it has had no effect on the 'drop out' phenomenon. Can you suggest anything else that might help? Thanks.

Re: Audio drop out

oldfella — Tue, 23 Apr 2024 18:55:38 GMT

@Batchie169 wrote:

I've changed the Optical setting from dolby digital to normal but I'm afraid that it has had no effect on the 'drop out' phenomenon. Can you suggest anything else that might help? Thanks.

Hi @Batchie169

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Audio drop out

Batchie169 — Wed, 24 Apr 2024 16:30:29 GMT

Wow. That sounds involved and fraught with risk for an older gentleman but thanks for the advice. Maybe I should just ask a SKY engineer to investigate. 😉