topic Hi my sky remote does not work any more in Sky Q

Hi my sky remote does not work any more

Sophia28 — Tue, 23 Apr 2024 18:19:43 GMT

Hello pls can you help my sky remote stopped working even after changing the battery

Re: Hi my sky remote does not work any more

Daniel0210 — Tue, 23 Apr 2024 18:24:22 GMT

@Sophia28
After checking the basics, ie; re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.

Re: Hi my sky remote does not work any more

DonnahJames16 — Tue, 23 Apr 2024 19:01:13 GMT

I dropped it and its broke

Re: Hi my sky remote does not work any more

Daniel0210 — Tue, 23 Apr 2024 19:11:52 GMT

@DonnahJames16

So as it's accidental damage and not faulty Sky may charge you for a new one.

Re: Hi my sky remote does not work any more

ThePope27 — Tue, 23 Apr 2024 23:01:58 GMT

@Daniel0210 @DonnahJames16 @Sophia28

To be fair a normal height fall onto carpet/wooden flood may indicate there was an underlying hardware issue with the remote, it's just fast tracked the process the fact it was dropped.

Below is a link to replace the Sky Q remote

https://www.sky.com/help/forms/replaceremote

In my experience Sky Q remotes are quite rugged, whether that's a dog chewing it or my little 4 year old throwing it around.

Sky should replace it free of charge, but as you've told us that you dropped it they might not, (like telling a copper you were the one who robbed a bank)