topic Re: Sky Q Apps buffering. in Sky Q

Sky Q Apps buffering.

Anonymous — Fri, 20 Oct 2023 15:54:55 GMT

We have sky Q.
Use the apps a lot.
have TP link deco to extend wifi - through sky buffering is the worst on bbc iPlayer, Disney plus and Apple TV.
if we use the apps on the LG TV instead of sky it is seamless.
we have tested this for an extended period of time wirelessly and with Ethernet.

unacceptbale really - the sky box is probably circa 3-5 years old. Would changing it make a difference?
there is clearly no issue with the internet

thanks

Re: Sky Q Apps buffering.

Addie15 — Sat, 21 Oct 2023 09:25:15 GMT

Hi there, SE2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Apps buffering.

Addie15 — Mon, 23 Oct 2023 09:28:02 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Q Apps buffering.

MH1965 — Tue, 23 Apr 2024 11:41:39 GMT

Can't Sky share the information on here on how to fix the issue as it seems a lot of people have the same issue...Personally I think if you are not using Sky Broadband then that is the issue but I guess Sky will not admit to this

Re: Sky Q Apps buffering.

RogerKen — Fri, 10 May 2024 16:44:23 GMT

We have the same issue and we have sky broadband ultra fast plus 500mb