topic Re: Sky Q box making turning off and making whirling noise. All mini boxes then disconnect in Sky Q

Sky Q box making turning off and making whirling noise. All mini boxes then disconnect

Andy2915 — Sun, 21 Apr 2024 06:34:29 GMT

My Sky Q box is constantly turning off and making a whirling noise. I also lose connection to my mine boxes at the same time. I can only get things up and going again if I remove the power supply for a short time. I have spoken to sky and they 1st told me to update the software, which I have done and to purge to hard disk. Non of this made a difference. They then sent me a new box out. This also hasn't made any difference.

Re: Sky Q box making turning off and making whirling noise. All mini boxes then disconnect

ThePope27 — Sun, 21 Apr 2024 14:04:51 GMT

Hi @Andy2915,

Do you have an external supply, or does the figure of 8 plug go straight into the back of the q box,

If its got an external power supply did it get replaced with the box swap ?

Re: Sky Q box making turning off and making whirling noise. All mini boxes then disconnect

Andy2915 — Mon, 22 Apr 2024 20:48:35 GMT

Power supply did not get swapped with the new box. I have spoken to sky 4 times now and on each occasion I was told everything is now resolved. My tv has just gone off again. Very annoying as no tv in the house now as connection gone to mini boxes.

Re: Sky Q box making turning off and making whirling noise. All mini boxes then disconnect

oldfella — Mon, 22 Apr 2024 20:52:47 GMT

@Andy2915 wrote:

Power supply did not get swapped with the new box. I have spoken to sky 4 times now and on each occasion I was told everything is now resolved. My tv has just gone off again. Very annoying as no tv in the house now as connection gone to mini boxes.

Hi @Andy2915

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q box making turning off and making whirling noise. All mini boxes then disconnect

ThePope27 — Mon, 22 Apr 2024 21:01:44 GMT

@Andy2915,

What type of power supply is it into your box,

I would try and get Sky to replace the PSU,

As @oldfella said it's been escalated so look out for a chat from a Sky Employee, they should be able to sort it out for ya

Re: Sky Q box making turning off and making whirling noise. All mini boxes then disconnect

Lisa-P1987 — Tue, 23 Apr 2024 08:24:06 GMT

Thanks for escalating this. We’ve sent @Andy2915 invite to chat.

Re: Sky Q box making turning off and making whirling noise. All mini boxes then disconnect

Andy2915 — Sun, 28 Apr 2024 16:52:42 GMT

Still got this issue. To off again at the moment. Absolute joke that this haven't been resolved after over 6 phone calls, and 3 different Q boxes.