https://helpforum.sky.com/t5/Sky-Q/Box-sets-not-working/m-p/4625349#M642297 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4028569">@ANDREW338</a>&nbsp;wrote:<BR /> <P>Since moving home box sets are not available&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4028569">@ANDREW338</a>&nbsp;silly question but can you confirm you are connected to the internet and your Q box is showing as being connected</P> <P>if you are then</P> <P>Have you tried rebooting your main Q box ie <BR />putting your box into Standby then switching it off at the wall for 30 seconds <BR />switch it back on then follow the on screen instructions</P> <P>&nbsp;</P> <P>are you getting any error messages</P> Mon, 22 Apr 2024 16:02:49 GMT Laing1 2024-04-22T16:02:49Z https://helpforum.sky.com/t5/Sky-Q/Box-sets-not-working/m-p/4625312#M642291 <P>Since moving home box sets are not available&nbsp;</P> Mon, 22 Apr 2024 15:25:15 GMT https://helpforum.sky.com/t5/Sky-Q/Box-sets-not-working/m-p/4625312#M642291 ANDREW338 2024-04-22T15:25:15Z https://helpforum.sky.com/t5/Sky-Q/Box-sets-not-working/m-p/4625349#M642297 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4028569">@ANDREW338</a>&nbsp;wrote:<BR /> <P>Since moving home box sets are not available&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4028569">@ANDREW338</a>&nbsp;silly question but can you confirm you are connected to the internet and your Q box is showing as being connected</P> <P>if you are then</P> <P>Have you tried rebooting your main Q box ie <BR />putting your box into Standby then switching it off at the wall for 30 seconds <BR />switch it back on then follow the on screen instructions</P> <P>&nbsp;</P> <P>are you getting any error messages</P> Mon, 22 Apr 2024 16:02:49 GMT https://helpforum.sky.com/t5/Sky-Q/Box-sets-not-working/m-p/4625349#M642297 Laing1 2024-04-22T16:02:49Z