topic Q box in Sky Q

Q box

Jamesdixonhunte — Mon, 22 Apr 2024 11:52:51 GMT

Good afternoon. My sky box was not recording correctly or playing back in an effective way. I conducted a 'soft restart' and after initial investigations, realised this did not resolve the issue. I have completed a full restart/reboot (which I was.not entirely happy with as I lost all recording) but this has not resolved the issue. I am now receiving messages when changing channels or trying to either record or.playback stating 'there is a technical fault with the Hard Drive'. I suspect the age of the skybox has caught up with it.

Re: Q box

bemak187 — Mon, 22 Apr 2024 12:39:37 GMT

@JamesdixonhunteYeah it sounds like the hard drive is on its last legs. Relaistically will be a box swap now. Best thing is to call sky.

Re: Q box

lettice — Mon, 22 Apr 2024 13:44:57 GMT

Assuming from what you have tried above, you have done a reset hard drive as described in the Sky help article below.

If you have and still getting a hard drive issue message, you can order a replacement Sky Q box online, details in the Sky help article below;

Make sure when you return your current Sky Q box to the courier that you remove your current Sky viewing card as you will need that for the new replacement box.

https://www.sky.com/help/articles/fix-recording-problems-on-sky-q-other-recordings-problems