topic Re: Connolly in Sky Q

Connolly

JC38 — Mon, 22 Apr 2024 09:38:27 GMT

An engineer arrived on the 19 April 2024 as agreed to fix our Sky problem. He left refusing to fix the problem due to rain. He said he'd be in touch Sunday 21 April to give me a time for today 22 April to fix our Sky problem. No such undertaking has taken place and we are still without service after ten days.

Re: Connolly

Daniel0210 — Mon, 22 Apr 2024 09:57:21 GMT

@JC38

Not sure how rain woukd influence a refusal to carry out work. Sky engineers must be used to working in such conditions unless there was a H & S issue. Give Sky a call to check on the current situation.

Re: Connolly

JC38 — Mon, 22 Apr 2024 10:02:35 GMT

I agree. However having been without a Sky service for some time now I was offered a further engineer appointment on the 29 April 24 meaning another week plus without a service we are paying good money for.

Re: Connolly

Daniel0210 — Mon, 22 Apr 2024 10:07:47 GMT

@JC38

Unfortunately that will be due to the availability of an engineer in your area. Once the issue is resolved contact Sky and see if they'll place a credit on your account for the time you've been without the service.