topic Re: Different menus in Sky Q

Different menus

Shellc83 — Sun, 21 Apr 2024 16:04:17 GMT

Is anyone else's menus different on their main sky Q box and the mini box?
On the main box it's like the picture below.
But on the mini box the delete button, etc is in the right hand side

Re: Different menus

nigea99 — Sun, 21 Apr 2024 16:08:56 GMT

@Shellc83 wrote:

Is anyone else's menus different on their main sky Q box and the mini box?
On the main box it's like the picture below.
But on the mini box the delete button, etc is in the right hand side

hi @Shellc83

What software version is on the mini ?

Home - Settings - System Info - Software Version

Re: Different menus

Laing1 — Sun, 21 Apr 2024 17:40:52 GMT

@nigea99 wrote:

@Shellc83 wrote:

Is anyone else's menus different on their main sky Q box and the mini box?
On the main box it's like the picture below.
But on the mini box the delete button, etc is in the right hand side

hi @Shellc83

What software version is on the mini ?

Home - Settings - System Info - Software Version

@Shellc83 I agree with @nigea99 that looks like your mini box is on a very old version of the software as Sky havent had the menu option at the right hand side for years

Re: Different menus

Shellc83 — Sun, 21 Apr 2024 18:12:32 GMT

That would make sense.

Yesterday I went to watch Disney+ for the first time on the mini box but it wouldn't work. But it does on the main box

how do I update the mini box?

Re: Different menus

nigea99 — Sun, 21 Apr 2024 18:14:44 GMT

@Shellc83 wrote:

That would make sense.

Yesterday I went to watch Disney+ for the first time on the mini box but it wouldn't work. But it does on the main box

how do I update the mini box?

hi @Shellc83

To check & refresh if needed follow all the steps on this link (skipping any that are OK):
Software/Apps Update

Re: Different menus

oldfella — Sun, 21 Apr 2024 18:14:52 GMT

@Shellc83 wrote:

That would make sense.

Yesterday I went to watch Disney+ for the first time on the mini box but it wouldn't work. But it does on the main box

how do I update the mini box?

Hi @Shellc83

First thing to do is a Software Update to make sure the box is on the latest Software.
Home - settings - System info - Highlght Software version and then select Setup and then select Update this box with latest Software.
Any Q box (including minis) may require a manual software update at times.

See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates

https://www.sky.com/help/articles/updating-sky-box-software

Re: Different menus

Shellc83 — Sun, 21 Apr 2024 18:47:43 GMT

All sorted!

Thank you so much.
It's weird really why it had the old software as it was only installed 2 weeks ago

Re: Different menus

MightyQuinn — Sun, 21 Apr 2024 19:05:49 GMT

@Shellc83 wrote:
All sorted!
Thank you so much.
It's weird really why it had the old software as it was only installed 2 weeks ago

Hi @Shellc83 That is the reason why it was still on an old software version. It needed updating from the manufacture version.