https://helpforum.sky.com/t5/Sky-Q/Sky-box-not-working-properly/m-p/4624489#M642163 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032667">@Johnscott10</a>&nbsp;</P><P>&nbsp;</P><P>If the remote isn't responding, try pressing and holding 7+9 until it flashes 4 times which will fully reset the remote, then make sure there is a line of sight between the sky q box and the remote and hold 1+3, you should see another menu about controling your tv, you can either do this or skip, then your remote should now be re paired with the q box</P> Sun, 21 Apr 2024 15:30:19 GMT ThePope27 2024-04-21T15:30:19Z https://helpforum.sky.com/t5/Sky-Q/Sky-box-not-working-properly/m-p/4624299#M642122 <P>The box powers up only green light and the sky info plays on the tv</P> Sun, 21 Apr 2024 10:57:43 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-box-not-working-properly/m-p/4624299#M642122 Johnscott10 2024-04-21T10:57:43Z https://helpforum.sky.com/t5/Sky-Q/Sky-box-not-working-properly/m-p/4624489#M642163 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032667">@Johnscott10</a>&nbsp;</P><P>&nbsp;</P><P>If the remote isn't responding, try pressing and holding 7+9 until it flashes 4 times which will fully reset the remote, then make sure there is a line of sight between the sky q box and the remote and hold 1+3, you should see another menu about controling your tv, you can either do this or skip, then your remote should now be re paired with the q box</P> Sun, 21 Apr 2024 15:30:19 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-box-not-working-properly/m-p/4624489#M642163 ThePope27 2024-04-21T15:30:19Z