https://helpforum.sky.com/t5/Sky-Q/No-sky-no-message/m-p/4623905#M642059 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032305">@SarahYorke66</a>&nbsp;wrote:<BR /> <P>I have no sky or message on screen&nbsp;</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032305">@SarahYorke66</a>&nbsp;<BR />Assume the TV set is on and switched to the correct HDMI input for the TV ?</P> <P>If the Q box isn't sending any signal then the TV message would say <STRONG>no signal.</STRONG></P> <P>As it isn't this must mean the Q box is on with Green LED.</P> <P>If this is the case then have you tried rebooting your Q box?</P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> Sat, 20 Apr 2024 18:03:50 GMT oldfella 2024-04-20T18:03:50Z https://helpforum.sky.com/t5/Sky-Q/No-sky-no-message/m-p/4623890#M642056 <P>I have no sky or message on screen&nbsp;</P> Sat, 20 Apr 2024 17:48:14 GMT https://helpforum.sky.com/t5/Sky-Q/No-sky-no-message/m-p/4623890#M642056 SarahYorke66 2024-04-20T17:48:14Z https://helpforum.sky.com/t5/Sky-Q/No-sky-no-message/m-p/4623893#M642057 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032305">@SarahYorke66</a>&nbsp; &nbsp;What colour is the blank screen?</P> Sat, 20 Apr 2024 17:55:15 GMT https://helpforum.sky.com/t5/Sky-Q/No-sky-no-message/m-p/4623893#M642057 MightyQuinn 2024-04-20T17:55:15Z https://helpforum.sky.com/t5/Sky-Q/No-sky-no-message/m-p/4623895#M642058 <P>Black&nbsp;</P> Sat, 20 Apr 2024 17:55:55 GMT https://helpforum.sky.com/t5/Sky-Q/No-sky-no-message/m-p/4623895#M642058 SarahYorke66 2024-04-20T17:55:55Z https://helpforum.sky.com/t5/Sky-Q/No-sky-no-message/m-p/4623905#M642059 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032305">@SarahYorke66</a>&nbsp;wrote:<BR /> <P>I have no sky or message on screen&nbsp;</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4032305">@SarahYorke66</a>&nbsp;<BR />Assume the TV set is on and switched to the correct HDMI input for the TV ?</P> <P>If the Q box isn't sending any signal then the TV message would say <STRONG>no signal.</STRONG></P> <P>As it isn't this must mean the Q box is on with Green LED.</P> <P>If this is the case then have you tried rebooting your Q box?</P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> Sat, 20 Apr 2024 18:03:50 GMT https://helpforum.sky.com/t5/Sky-Q/No-sky-no-message/m-p/4623905#M642059 oldfella 2024-04-20T18:03:50Z