https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-exchange/m-p/4623699#M642023 Hi My Sky Q box is stuck in the "software updating 1 of 2" loop. Tried all the online trouble shooting and told I need an engineer visit to swap it over, OR pay £99 to get an HDR version. I can't get my head around the logic of paying that for a self install, so just wanted to check that I've been given the correct info, if anyone else has been in the same boat? Sat, 20 Apr 2024 13:26:00 GMT Blue1805 2024-04-20T13:26:00Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-exchange/m-p/4623699#M642023 Hi My Sky Q box is stuck in the "software updating 1 of 2" loop. Tried all the online trouble shooting and told I need an engineer visit to swap it over, OR pay £99 to get an HDR version. I can't get my head around the logic of paying that for a self install, so just wanted to check that I've been given the correct info, if anyone else has been in the same boat? Sat, 20 Apr 2024 13:26:00 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-exchange/m-p/4623699#M642023 Blue1805 2024-04-20T13:26:00Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-exchange/m-p/4623704#M642024 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2909552">@Blue1805</a>&nbsp;</P> <P>You wouldn't be paying for the self install. You'd be paying for the upgrade to a HDR box. The box still remains loaned to you.&nbsp;</P> Sat, 20 Apr 2024 13:32:28 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-exchange/m-p/4623704#M642024 Daniel0210 2024-04-20T13:32:28Z