topic Netflix not loading in Sky Q

Netflix not loading

Fat+Boy+620 — Sat, 20 Apr 2024 11:48:03 GMT

Netflix won't load

Re: Netflix not loading

ThePope27 — Sat, 20 Apr 2024 12:38:08 GMT

I think there is a thread about Netflix issues at the moment, in any case give turn off your box for a few mins and turn it back on then do the following

To refresh the apps in the Hidden menu, follow these steps:

1. Press the Home button and navigate down to Settings without selecting it.
2. While Settings is highlighted, press 0 0 1 Select.
3. Choose Apps.
4. Highlight "Refresh all Apps on this box."
5. You'll see a message confirming that your apps are being refreshed, which will remain on screen until you press Dismiss to return to normal viewing.
6. It's recommended to wait at least 5 minutes before doing so.
7. Note that the refresh process can take up to 24 hours to complete.

EDIT: Here's the link to the other thread

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4428388#M602362

Anotber one here also,

https://helpforum.sky.com/t5/Sky-Q/Netflix-not-loading/td-p/4477896

Re: Netflix not loading

Meems — Fri, 24 May 2024 12:35:48 GMT

No Netflix, just the logo and the circle of doom! Tried all the 'fixes', no joy. Spoke with advisor, tried all the tricks, refresh etc. said network prob... but other apps fine, said ongoing issue since April...much longer in truth. No resolution date available, then told complaint resolved...I don't think so.

Sky - last week and many times, no landline, no internet, no tv.

Netflix not working on Q box, advised use smart tv. Its not the point, we pay to view on one platform. What is going on with you?!!!