topic Disney plus log in problem in Sky Q

Disney plus log in problem

tj68 — Sat, 20 Apr 2024 08:14:29 GMT

Got Sky Q back again after a 2 year break already have disney plus sub with disney direct, when I log in put my disney plus email in sends me a code which I input on the screen then it asks me to create a new password? I can not proceed any further as I do not want to create a new password as already have one that I been using for years? Help anyone please

Re: Disney plus log in problem

nigea99 — Sat, 20 Apr 2024 08:29:16 GMT

@tj68 wrote:

Got Sky Q back again after a 2 year break already have disney plus sub with disney direct, when I log in put my disney plus email in sends me a code which I input on the screen then it asks me to create a new password? I can not proceed any further as I do not want to create a new password as already have one that I been using for years? Help anyone please

hi @tj68

When you say input the code onthe screen which device are you using to do this ?

Have you logged into your Disney+ device on that device before entering the code ?

Re: Disney plus log in problem

tj68 — Sat, 20 Apr 2024 09:03:45 GMT

Put the code on screen on the sky q box

Re: Disney plus log in problem

nigea99 — Sat, 20 Apr 2024 09:17:05 GMT

@tj68 wrote:

Put the code on screen on the sky q box

hi @tj68

The code should be put into a page on another device :

Disney + code

Re: Disney plus log in problem

tj68 — Mon, 22 Apr 2024 08:27:31 GMT

Not correct see ss showing what I have to do on the sky box in order

Moderator note: Removed picture including personal details.

Re: Disney plus log in problem

nigea99 — Sat, 20 Apr 2024 09:29:33 GMT

hi @tj68

in which case are you sure you are using the same Email address you have already set up your Disney + subscription with ?

Re: Disney plus log in problem

tj68 — Sat, 20 Apr 2024 09:31:38 GMT

Yes entered it 30 times only have 1 email

Re: Disney plus log in problem

oldfella — Sat, 20 Apr 2024 09:39:58 GMT

@tj68 wrote:

Yes entered it 30 times only have 1 email

Hi @tj68

The following is taken from the Disney plus help link

https://help.disneyplus.com/en-GB/article/disneyplus-en-us-log-in

If you’ve already subscribed to Disney+ or a Disney Bundle plan, you’re only a few steps away from enjoying the best shows and movies that we have to offer. In order to watch all of this content on your TV, you’ll first need to activate Disney+, Hulu, and ESPN+ on that device.

Follow the steps below to activate Disney+ and start streaming on your smart TV or other TV-connected device.*

Launch the Disney+ app on your smart TV or TV-connected device
Select Log In
Visit DisneyPlus.com/begin from a computer or mobile browser
- If you’re having trouble accessing this link, please switch to an incognito or private window on your browser and try the link again
Enter the 8-digit code that appears on your TV screen
Follow the prompts to log into your Disney+ account on your computer or mobile device
Once logged in, you’ll see your TV screen refresh with a successful activation prompt
Select Start Streaming to enjoy Disney+ content on your device

Keep in mind if you’re ever logged out of the Disney+ app on your smart TV or TV-connected device, you’ll need to follow the above activation steps again before streaming.

Re: Disney plus log in problem

best+of+the+best — Sat, 20 Apr 2024 09:43:02 GMT

@tj68 wrote:
Not correct see ss showing what I have to do on the sky box in order

@tj68 I also have Disney+ direct with Disney

I've replicated what you have done by logging out of my Disney+ account.

You enter your email then you are sent a code once the code is entered you get the Create a new

Password if you don't want to create a new password just use your old password

Every time you sign out of your Disney+ account you enter your email you get a code enter code use old password straightforward really.

Re: Disney plus log in problem

mossian2000 — Sun, 25 Aug 2024 15:27:55 GMT

This madness happened to me too and I found this thread.

My solution: It wouldn't allow the last password to be used.

I changed the password by just deleting the last letter of the password I had. All fine, password changed and I could log into Sky app with the code generated to my email.

I immediately went back to the Disney plus site and went to security and change password. I changed the password back to my old password - it now wasn't the "last password" so it let me do that.

It's stupid but it means I'm now logged into Sky app and I don't have to change all my other devices.

Re: Disney plus log in problem

Guryudgs — Tue, 10 Jun 2025 19:22:34 GMT

I have the exact same problem, did you manage to get this sorted?

Re: Disney plus log in problem

mossian2000 — Tue, 10 Jun 2025 19:25:26 GMT

My hack worked